Djekay Koua

Financial Analyst with skills for transitioning into management roles in growth-driven companies. Proficient in budget oversight and data analysis, with advanced knowledge of QuickBooks and Excel.

Multilingual Help Desk Technician - stefanini Philippines Inc

(2024)

• Logged and prioritized incidents and service requests via calls, emails, and chats, ensuring timely resolution per SLAs.
• Provided technical support for various hardware and software, including remote assistance for devices like PCs, printers, and phones.
• Implemented Conditional Access policies, Multi-Factor Authentication (e.g., Okta Verify), and Single Sign-On configurations to enhance security and user experience.
• Collaborated with client administrators for account creation and access logins for the “Travel & Expenses Concur” service, supplementing SAP Concur support.

French Content Moderator Analyst - Open Access BPO

(2018 - 2023)

• Reviewed user reports regarding website content and made decisions according to defined policies and procedures.
• Ensured proper usage of the French language on the website, correcting any errors found.
• Communicated effectively with the community manager and other internal teams.
• Translated items from English to French as needed.

Sales Agent - MonaVie

(2013 - 2014)

• Managed sales via cold calls, emails, and networking.
• Conducted product demos to showcase software features.
• Increased sales by 20% through upselling and closing deals.
• Built strong customer relationships for repeat business.
• Collaborated with teams to ensure customer satisfaction.

Bachelor - Finance - Bangalore University (2012 - 2015)

Diploma - Financial Accounting - Alison (2024 - 2024)