Dorina Diolan
LEAD GENERATION REPRESENTATIVE | APPOINTMENT SETTER | SOUNDBOARD SPECIALIST
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About
Dedicated and customer-focused professional with over four years of experience in lead generation, appointment setting, and call center operations. Skilled in customer communication, sales support, multitasking, and CRM platforms. Experienced in handling customer interactions, generating leads, scheduling appointments, and maintaining accurate records. Committed to providing excellent service and achieving performance goals in fast-paced work environments
Experience
LEAD GENERATION REPRESENTATIVE | APPOINTMENT SETTER - SELECT VOICECOM - CEBU
(2022-07 - 2025-07)
- Legal Services Frontier for a law firm campaign.
- Generated leads through outbound calls and identified potential customers to get compensation for the lawsuit they filed against a company.
- Scheduled appointments for real estate agents and maintained accurate customer information.
- Built rapport with prospects through effective communication and active listening.
- Managed follow-ups and updated lead records using CRM tools.
- Consistently worked toward productivity and quality performance targets
SOUNDBOARD SPECIALIST - E-INNOVATIVE SOLUTIONS - BALAMBAN
(2021-04 - 2022-03)
- Assisted customers by providing professional and timely support.
- Managed multiple tasks while meeting daily performance expectations.
- Resolved customer concerns while maintaining service quality standards.
- Documented customer details and updated account information accurately.
Education
Science, Technology, Engineering, and Mathematics (STEM) Strand - Buanoy National High School (2018 - 2019)
Buanoy Central School (2012 - 2013)
