Emmanuel Marrob Viloria
Operations and Administrative Professional with 10+ years of experience
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About
Operations and Administrative Professional with 10+ years of experience supporting business operations, executive administration, sales coordination, CRM management, quality assurance, and process improvement across finance, legal, BPO, SaaS, and technology industries. Skilled in HubSpot, Salesforce, Google Workspace, Microsoft Office, AI productivity tools, reporting, documentation, workflow optimization, and cross-functional collaboration.
Experience
Sales & Lead Admin Associate - MOBICODE
(2025-02 - 2026-02)
- Generated and qualified 100+ B2B leads weekly, increasing pipeline volume by 40%.
- Managed executive calendars, scheduling, email correspondence, and CRM records.
- Performed market research, data entry, CRM maintenance, and AI chatbot quality reviews, contributing to a 30% conversion rate.
Sales & Social Media Support - Freelance
(2024-06 - 2024-12)
- Created marketing content and managed social media campaigns.
- Processed customer orders and sales inquiries.
- Developed Google Workspace workflows to improve operational efficiency.
Sales Executive Admin - OXFORD DATAPLAN
(2024-01 - 2024-05)
- Reviewed 20+ sales calls daily and created actionable tasks.
- Cleaned and maintained CRM data and sales pipelines.
- Managed lead imports, billing support, tracking, and reporting.
Customer Service Representative - VXI
(2022-01 - 2022-12)
- Resolved billing and technical inquiries while delivering excellent customer service for 40 to 60+ calls every day.
- Processed orders and identified upselling opportunities.
Operations Manager - Family Business
(2017 - 2022)
- Managed daily operations, staff coordination, customer service, and business processes.
- Joined a networking business to enhance the operation of the business.
- Sales and marketing for social media support.
Legal Administrative Assistant - LEXFIN INC.
(2017-02 - 2017-08)
Provided legal administrative support, records management, and documentation.
Operations / Quality Assurance Associate - Northpoint Development Bank
(2014-11 - 2016-08)
- Monitored operational compliance, documentation, and quality assurance standards.
- Field visitation for operations and processes of the branch.
- Training and development for quality assurance of each branch.
- Admin support for recollection or dormant accounts.
Education
Bachelor of Science in Business Administration - Management - Rizal Technological University (2010-06 - 2014-04)
