Len Male

Detail-oriented Administrative Professional with over 7 years of experience in office administration, customer service, and document processing, including more than 3 years in visa processing. A fast learner with excellent organizational, communication, and problem-solving skills, dedicated to delivering efficient, accurate, and high-quality administrative support.

Processing Officer – Tourist Visa - Dizon Immigration Services - Cabiao, Nueva Ecija, Philippines

(2024-12 - 2026-03)

Transferred to another program

• Managed end-to-end tourist visa applications, guiding clients from document collection through final submission.
• Examined and verified passports, financial records, employment certificates, travel itineraries, and other supporting documents to ensure compliance with embassy and immigration requirements.
• Prepared and lodged tourist visa applications for Australia, Canada, the United Kingdom, the United States, Schengen countries, and ASEAN countries through the appropriate online government portals.
• Coordinated visa appointment scheduling with embassies, consulates, and VFS Global while securing the earliest available appointment dates.
• Tracked application progress, communicated status updates to clients, and followed up on additional document requests when necessary.
• Maintained accurate electronic and physical filing systems to ensure efficient document retrieval and case management.
• Researched immigration policies, visa regulations, and country-specific requirements to provide accurate information and support application processing.
• Scheduled passport application or renewal appointments.
• Safeguarded confidential client information by handling personal and financial documents with professionalism and strict adherence to company privacy standards.

Point of Contact/Processing officer (Permanent residency Program) - Dizon Immigration Services - Cabiao, Nueva Ecija, Philippines

(2024-02 - 2024-11)

• Interviewed clients and explained immigration programs and application procedures.
• Evaluated application documents for completeness and accuracy.
• Responded to client inquiries through email and provided application updates.
• Followed up with clients regarding pending requirements.
• Coordinated schedules and maintained organized client records.
• Performed quality checks before application submission.
• Ensured excellent customer service while handling confidential information.

Processing Officer/Team Leader - Dizon Immigration Services - Nueva Ecija, Philippines

(2023-02 - 2024-02)

• Prepared and verified immigration documents.
• Reviewed application requirements and identified document discrepancies.
• Encoded client information into company databases.
• Maintained accurate records and filing systems.
• Supervised daily team operations and delegated tasks.
• Assisted team members in resolving processing issues.
• Ensured timely completion of client applications.

Customer Care Representative - Cocolife Healthcare - Smoothmoves Inc. - Angeles City, Pampanga

(2020-10 - 2021-09)

• Assisted members through phone calls and walk-in inquiries.
• Processed Letters of Authority (LOA) for medical services.
• Coordinated outpatient and inpatient healthcare availments.
• Assisted members with reimbursement claims and enrollment concerns.
• Scheduled Annual Physical Exams (APE) and Executive Check-ups (ECU).
• Prepared reports and maintained accurate records.
• Delivered excellent customer service while meeting company performance standards

Production Operator/Quality Inspector - Smk Electronics Philippines - Angeles City, Pampanga

(2018-01 - 2020-03)

• Inspected electronic products using microscopes.
• Ensured products met quality standards before shipment.
• Identified defects and coordinated with production personnel to maintain product quality.

Office Clerk - I2 Industries - Quezon City

(2009 - 2013)

• Prepared and processed purchase orders while coordinating with suppliers to ensure timely delivery of materials and supplies.
• Monitored inventory levels and tracked incoming deliveries to maintain adequate stock.
• Maintained organized office records, files, and business documents for accurate recordkeeping and easy retrieval.
• Handled incoming phone calls, responded to inquiries, and assisted visitors in a professional and courteous manner.
• Performed general administrative and clerical tasks, including filing, scanning, photocopying, data entry, and document preparation.
• Assisted in the day-to-day office operations to support efficient workflow and departmental activities.
• Performed other administrative and clerical duties as assigned by management.

B.S. - Agri-Business Management - Pangasinan State University (Sta. Maria Campus) (2013 - 2017)