Erica Gentacutan

To contribute to the company's goals by utilizing my strengths and actively seeking opportunities to expand my skills and grow professionally.

Credentialing Assistant - Harris GBS | Resolv Healthcare

(2025-08)

• Assisted in provider enrollment and credentialing processes by organizing, reviewing, and tracking required documents and applications.
• Performed administrative tasks including records management, data organization, and documentation follow-up to ensure accuracy and completeness.
• Coordinated with clients and relevant personnel regarding credentialing requirements and submission updates.
• Maintained confidentiality and professionalism in handling sensitive information and records.

Customer Service Advocate - Optum Global Solutions Philippines Inc. | OptumRx

(2024-07 - 2025-07)

• Assisted patients, including older adults, with prescription medication orders, refill requests, delivery concerns, and service-related issues through effective communication and problem-solving.
• Provided patient education regarding pharmacy procedures, medication refill timelines, and prior authorization requirements.
• Demonstrated active listening, empathy, and professionalism while addressing patient concerns and handling sensitive information.
• Maintained accurate documentation and ensured timely resolution of patient concerns in a healthcare setting.

Customer Service Representative - SOPHI OUTSOURCING

(2022-03 - 2024-04)

• Answer customers' inquiries in booking a reservation and its policies via calls and email
• Back-office tasks in filing claims or refund requests
• Handle investigation for reservation issues and whether to approve or escalate refunds in accordance with company policies
• Coordinate with hotel partners and car rental agencies for any concerns or requests for existing and future reservations

Customer Service Representative - ePerformax Contact Centers & BPO

(2021-07 - 2022-02)

• Assist customers via chat regarding order inquiries, product availability, pricing, shipping information, and order status updates
• Address customer concerns and resolve issues such as delivery delays, missing items, or damaged products
• Collaborate with other departments, such as logistics to expedite orders and to conduct investigations for order issues

Cebu Institute of Technology - University (2019)