Erika Brito
Customer Service Representative/Travel Consultant
Talent
Naga, Camarines SurMember since October 13, 2026
Communication SkillsAttention to DetailInterpersonal SkillCritical ThinkingFast LearnerTech Savy
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Communication SkillsAttention to DetailInterpersonal SkillCritical ThinkingFast Learner
About
Providing outstanding customer service skills, problem solving and well organized with more than 2 years customer service experience. Motivated to maintain customer satisfaction and to contribute to the success of organization.
Experience
Customer Service Representative/Travel Consultant - Probe Cx/Formerly Stellar
(2023-06 - 2025-03)
- Handling passenger inquiries, managing flight bookings and resolving travel issue via inbound call
- Process new flight reservations, modifications, upgrades and cancellations
- Resolve travel disruptions and explain policies clearly
MEDICAL SERVICE REPRESENTATIVE/HEALTHCARE INSURANCE CONSULTANT - Concentrix
(2025-06 - 2026-07)
- Handling inbound call, educating members with their plan coverages and benefits
- Accurately explaining plan benefits ensuring clarity and understanding
- Billing and payment, answering member’s inquiries regarding with the bill that they receive, claim reviewing checking if it’s accurate based on their coverage
Education
Elementary - Del Rosario Elementary School (2008 - 2014)
Senior HIgh Schook K-12 - Rodriguez National High School/K-12 (2013 - 2019)
Skills
Customer Service Representative/Travel Consultant
