Eugene Maala

Performed comprehensive game testing in UAT and Production environments to ensure functionality, stability, and launch readiness Managed game configurations and frontend setup to ensure accurate display and seamless player experience Configured promotional banners and in-platform marketing assets aligned with campaign requirements

Game Operation Specialist - Gavin Ventures Inc. - BGC, Taguig City

(2025-05)

• Performed comprehensive game testing in UAT and Production environments to ensure functionality, stability, and launch readiness
• Managed game configurations and frontend setup to ensure accurate display and seamless player experience
• Configured promotional banners and in-platform marketing assets aligned with campaign requirements
• Coordinated with game providers regarding game launches, issue resolution, updates, and operational requirements
• Supported end-to-end game operations, including pre-launch preparation, validation, and deployment activities
• Conducted testing and validation of promotional mechanics, rewards, and campaign features prior to release
• Monitored and verified game configurations to maintain platform quality, operational efficiency, and compliance with launch standards

Operational Support - NETL BPO Services Inc - Alabang, Muntinlupa City

(2023-09 - 2025-05)

• Manage player inquiries and complaints through various channels (chat, email), achieving customer satisfaction through efficient problem-solving and support
• Conduct real-time monitoring and maintenance of online gaming platforms, ensuring 99.9% uptime and swift resolution of technical issues
• Prepare a daily income report summarizing total revenue, key revenue drivers, and any discrepancies or anomalies. Include detailed breakdowns by game type, player segment, and geographic region
• Distribute the daily income report to finance and senior management teams, highlighting significant trends, potential issues, and revenue insights

Freelance Web Developer - Self-Employed - Alabang, Muntinlupa City

(2023-12 - 2024-04)

• Designed and developed custom web applications using HTML, CSS, JavaScript, XAAMP, and SQL for clients. Focused on creating responsive and user-friendly interfaces
• Integrated third-party APIs to enhance application functionality, including data services
• Implemented best practices for web performance optimization, improving page load times and overall user experience

Bachelor of Science - Information Technology - STI College Alabang (2023)

General Academic Strand - Gaudencio M. Sangalang Academy Inc. (2019)