Game Operation Specialist - Gavin Ventures Inc. - BGC, Taguig City
(2025-05)
- Performed comprehensive game testing in UAT and Production environments to ensure functionality, stability, and launch readiness
- Managed game configurations and frontend setup to ensure accurate display and seamless player experience
- Configured promotional banners and in-platform marketing assets aligned with campaign requirements
- Coordinated with game providers regarding game launches, issue resolution, updates, and operational requirements
- Supported end-to-end game operations, including pre-launch preparation, validation, and deployment activities
- Conducted testing and validation of promotional mechanics, rewards, and campaign features prior to release
- Monitored and verified game configurations to maintain platform quality, operational efficiency, and compliance with launch standards
Operational Support - NETL BPO Services Inc - Alabang, Muntinlupa City
(2023-09 - 2025-05)
- Manage player inquiries and complaints through various channels (chat, email), achieving customer satisfaction through efficient problem-solving and support
- Conduct real-time monitoring and maintenance of online gaming platforms, ensuring 99.9% uptime and swift resolution of technical issues
- Prepare a daily income report summarizing total revenue, key revenue drivers, and any discrepancies or anomalies. Include detailed breakdowns by game type, player segment, and geographic region
- Distribute the daily income report to finance and senior management teams, highlighting significant trends, potential issues, and revenue insights
Freelance Web Developer - Self-Employed - Alabang, Muntinlupa City
(2023-12 - 2024-04)
- Designed and developed custom web applications using HTML, CSS, JavaScript, XAAMP, and SQL for clients. Focused on creating responsive and user-friendly interfaces
- Integrated third-party APIs to enhance application functionality, including data services
- Implemented best practices for web performance optimization, improving page load times and overall user experience
