General Manager / Managing Director at PIGGLY FOODS CORPORATION (2023-05 – 2026-07)
Piggly Foods Corporation (PFC) operates Paluto Seafood Grill and Restaurant and Sari Sari Manokan, offering high-quality Filipino cuisine. As the General Manager, I oversee operations, drive business growth, and ensure exceptional customer service while optimizing financial performance.
- Develop and implement business strategies to drive revenue growth, improve operational efficiency, and enhance brand positioning.
- Oversee daily operations, ensuring smooth restaurant functions, high service standards, and excellent customer experiences.
- Manage P&L, budgeting, cost control, and financial analysis to maximize profitability.
- Execute marketing initiatives, promotions, and customer engagement programs to boost sales and brand awareness.
- Lead menu innovation, supplier negotiations, and inventory management to ensure quality, cost efficiency, and product consistency.
- Ensure strict adherence to food safety, sanitation, health regulations, and company standards.
- Recruit, train, and develop employees to build a motivated and high-performing team. Conduct regular performance reviews and implement training programs.
- Implement strategies to enhance customer satisfaction, increase repeat business, and drive positive reviews.
- Spearhead new store openings, process improvements, and market expansion initiatives.
- Successfully launched Paluto Seafood Grill and Restaurant in Iloilo, establishing it as a thriving seafood dining destination.
- Successfully launched Sari Sari Manokan, an expansion of PFC, with a strategic focus on grilled specialties and unlimited rice offerings.
- Implemented a food tray menu and optimized restaurant operations, leading to increased revenue and improved customer satisfaction.
- Developed a streamlined Commissary system to enhance efficiency in food preparation and inventory management.
- Introduced menu innovations, pricing strategies, and cost-control measures to improve margins and reduce waste.
- Established KPI frameworks to monitor and enhance operational performance.
Restaurant Manager at CIRCLE CAFÉ (2022-10 – 2023-05)
Circle Café is a popular homegrown brand in the UAE which is known for breakfast and all-day dining. There are 20 locations in the UAE. Through hard work, dedication and proven results, I was promoted from supervisor to assistant manager to my current position as restaurant manager.
- Train and develop the team on service sequence, menu knowledge, food safety, brand standards and any other area to enhance their learning and skills.
- Hold regular management and team meetings to ensure effective communication of important information and share performance of the store.
- Ensure company brand standards are upheld.
- Ensure food safety standards are followed.
- Ensure health and safety and fire safety standards are in place and followed.
- Maintain files (maintenance, staff records, food safety, H&S, operations).
- Ensure that equipment and site is maintained in good condition and follow up on preventative and remedial maintenance.
- Drive sales through implementing incentives with the team and doing local marketing.
- Ensure that shifts run smoothly by correct planning of staff levels and effective scheduling.
- Coach and manage staff to deliver fantastic guest service.
- Order and manage inventory (using Nav and Marketman).
- Control COGS by ensuring deliveries received were accurate, managing correct stock levels to avoid wastage, ensuring BOH followed correct specs and portioning.
- Provide daily sales reports and analyze sales data.
- Conduct appraisals and performance reviews with the team.
Assistant Manager at CIRCLE CAFÉ (2022-01 – 2022-10)
- Hold team meetings.
- Manage employee schedules and training plans.
- Train new employees.
- Develop good customer relationships and effectively deal with complaints.
- Conduct employee performance reviews.
- Develop strategies to improve sales with local marketing.
- Ensure daily duties and tasks were assigned and carried out by the team.
- Assist in maintaining files.
Supervisor at CIRCLE CAFÉ (2021-02 – 2022-01)
Senior Waiter at CARLUCCIO'S (2015-11 – 2021-02)
Line Chef at MAYRIG RESTAURANT (2013-07 – 2015-09)
Service Crew at McDonald's (2011-12 – 2012-11)
Service Crew at Jollibee (2010-11 – 2011-11)
