Gierold Fuentes
Customer Service Respresentative
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About
-26 years old/Male
-I'm a bachelor's degree holder in Civil Engineering
-My first job was as a Site Engineer for 7 months
-I transitioned in BPO and have a total of 2 years' experience working as a CSR in various travel accounts.
Experience
Rock 101 Construction and Supplies
Site Engineer
October 2018 to April 2019
Job Description
● Organizing materials and ensuring sites are safe and clean.
● Preparing cost estimates and ensuring appropriate materials and tools are available.
● Providing technical advice and suggestions for improvement on particular projects.
● Diagnosing and troubleshooting equipment as required.
● Negotiating with suppliers and vendors to ensure the best contracts.
● Authorizing technical drawings and engineering plans.
● Drawing up work schedules and communicating any adjustments to crew members and clients.
● Gathering data, compiling reports, and delivering presentations to relevant stakeholders.
● Delegating tasks and scheduling meetings and training sessions where required. ● Completing quality assurance and providing feedback to the team.
Wipro Gagfa IT Tower
8WGC+52V, F. Cabahug St, Cebu City, 6000 Cebu
Customer Service Representative (Travel Account)
November 27, 2020- January 9, 2022
Job Description
● Taking calls according to policies, procedures, and standards with defined quality ● Handling customer's concerns, queries, and complaints
● Staying updated with company policies and procedures
● Keeping company information secure and confidential
● Provide customers with product and service information
● Follow up on customer calls where necessary
● Document all call information according to standard operating procedures
Teleperformance IT Park,
I. Villa St, Apas, Cebu City, 6000 Cebu
Customer Service Representative (Travel Booking Account)
February 22, 2022- July 9, 2022
Job Description
● Apply perfected understanding and measures when assisting client queries
● Ensure client 100 % satisfaction in all transactions
● Ownership of client demands and additional follow-up to assure a resolution was provided
● Maintain a competent and polite temperament when conversing with consumers and peers
● Perform any duties as they are assigned
Education
CAPIZ STATE UNIVERSITY MAIN CAMPUS
Bachelor of Science in Civil Engineering
Fuentes Drive Roxas City, 5800 Capiz
