Gilbert Faja

Results-driven and customer-oriented Industrial Engineer with extensive experience in sales, marketing, after-sales operations, and training. Proven track record in driving revenue growth, building strategic dealer networks and executing cost-saving initiatives. Recognized leader with strong communication, facilitation, and cross-functional collaboration skills.

Dealer Network Supervisor at Sojitz Fuso Philippines Corp. (2025-08 – Present)

• Lead impactful training on Sales Soft Skills and Product Knowledge, ensuring alignment with industry standards
• Design and deliver engaging programs with smart scheduling and evolving contents.
• Drive performance through data analysis, audits and actionable insights for dealer success.

Sales and Marketing In-Charge at SHAD Philippines Inc. (2025-05 – 2025-08)

• Lead end-to-end sales and marketing operations to drive brand growth and market penetration.
• Conduct product orientations, manage customer experience and develop internal procedures.
• Build client relationships, expand dealer networks, and execute national marketing strategies.

Technical Publication Supervisor / Non-Technical Trainer at Yamaha Motor Philippines, Inc. (2024-01 – 2025-04)

• Supervised production of technical documents and ensure compliance with industry standards.
• Collaborated with cross-functional teams to compile technical data for owner's and service manuals.
• Sets KPI and establish procedure and guidelines to related function
• Led digital transformation initiatives that reduced operational costs and modernized dealer processes.
• Reduced annual printing costs by PhP1M thru cost-saving study of company-dealer requirement and by promoting the Advance Service Kiosk (A.S.K.) Program
• Spearheaded 'Tran-the-Trainer: After Sales Program', expanding After Sales training reach and reducing training costs for around PhP1M-PhP3M annually
• Global Yamaha Way in Marketing and Sales Ambassador (2025)

Power Product Coordinator / Spare Parts Sales Supervisor at Yamaha Motor Philippines, Inc. (2017-02 – 2023-12)

• Managed sales operations, dealer development, and product strategy for Power Products.
• Created internal procedures and pricing structures for compliance and profitability
• Yamaha Parts & Accessories Academy: Bronze & Silver Facilitator & Trainer
• Conducts training (non-technical) to dealer Spare Parts Custodian with topics such as: Spare Parts Operation, Lubricants (Yamalube), Inventory Management, Demand Forecasting and Salesmanship

Business Development Officer at Modudrive Industrial Inc. (2016-01 – 2017-01)

• Handled business development in the canning industry segment.
• Opened new accounts, optimized production lines, and closed major sales deals.

Service Advisor (General Repair and Body Repair) at Honda Cars Makati (2014-01 – 2016-01)

• Frontline service advisor managing customer vehicle needs and repair scheduling.
• Boosted upselling/cross-selling performance to meet quotas.

Production Controller at Honda Cars Makati (2011-04 – 2013-12)

• Oversaw workshop efficiency, job dispatch, documentation, and performance reporting.
• Model Associate of the Year – 2nd Runner Up (2013)

Packaging and Finished Goods (FG) Warehouse Supervisor at Big E Food Corporation (2010-05 – 2011-02)

• Managed packaging line operations and ensured finished goods quality and accuracy
• Led inventory checks and warehouse logistics aligned with ERIC System.

Bachelor's Degree in Industrial Engineering – Quezon City University (2006 – 2010)