Gracey Queano

To obtain a position that would best fit my qualifications and allow me to further develop my talents, skills, and experience. I am eager to contribute my knowledge and abilities to the organization while continuing to grow professionally and achieve my career goals.

Operation Supervisor / Cluster Leader - Wuhan Fiberhome International Technologies Philippines Inc. - Fiberhome Building, Purok 4, Brgy. Morong, Sariaya, Quezon

(2019-03 - 2026-07)

• Supervises the work of the technicians and ensures that the dispatched SOs and tickets are managed and completed in a timely fashion.
• Efficiently distribute the SOs and tickets to the technicians in a timely manner, prioritizing and monitoring the team's output to ensure that the SLAs and that quality targets are reached and maintained.
• Responsible to conduct quality control checks, to rectify and/or advise rectification of any work by the technicians that are not in compliance with the standards.
• Trains, supports and develops new members of the team and ensures to develop the skills and competencies of the technicians.
• Assists in the preparation of the daily and weekly reports presented to the management.
• Identify and highlight best practices through continuous assessment of the team's performance and provides recommendations to the immediate superiors for the area's improvement.
• Responsible for performance review of technicians and cluster leaders, giving reports to HR for recommendation for regularization.

Assistant Restaurant Manager - Red Ribbon Bakeshop Inc. - Lucena City, Philippines

(2012-02 - 2018-02)

Responsible for assisting the Store Manager on sales-building activities implementation. The position supports the Store Manager on company's SOP implementation through crew management (crew size, scheduling, crew training system, recruitment, performance evaluation). Responsible for the creation of a higher level of expertise and mastery of shift management to be able to achieve store operations shift sales and profit targets and at the same time achieve the Company's Standards and continuously improve productivity level of service crews.

• Coaching and leading service crew to achieve the highest product quality, customer service excellence and supplies availability levels.
• Ensure that product is always available during assigned shift by proper ordering.
• Attends to customer feedbacks and complaints during shift. Ensures highest level of customer service during shift.
• Ensure effective implementation of speed of service program (turnaround time; table turnover during peak; attention to pending order).
• Monitoring the sales and conducting monthly inventory.
• Monitoring retail operating costs, budget and resources.
• Responsible for crew productivity during shift by properly implementing crew schedule and monitoring man-hours usage.
• Conducts monthly audits to ensure the store is functional and presentable.

Bachelor of Science - Psychology - Manuel S. Enverga University Foundation (2006 - 2010)

Secondary - Holy Rosary Catholic School (2002 - 2006)

Primary - Holy Rosary Catholic School (2002 - 2006)