Hazel S. Tadeo

To attain a responsible position that will provide opportunities for growth.

Process Expert (LCL Operation)

(2024-01 - 2025-12)

• Has responsibility for handling daily Documentation tasks in line with the Client/Process IOP's and ensures quality of service is maintained at all times.
• Has accountability for preparation of export/import documentation and submission of the same timely and accurately to stakeholders
• Adheres to IOPs and deviations to be checked prior with stakeholders. Focuses on data quality to ensure SLAs are met.
• Up-to-date understanding/training of Process and IOPs to create documentation.

Process Expert - MAERSK GLOBAL SERVICES CENTRE - Pasig

(2010-05 - 2024-01)

• Handles FMC filing activity consists of retrieving the data approved by customer from Maersk Contract Management System (AFLS) and filing the same with FMC.
• Ensuring that the contracts/amendments are compliant as per regulations/guidelines set by the FMC – Federal Maritime Commission.
• Provides on time reports based on customer's needs and requests.
• Handles the daily FMC processes in an effective and efficient manner and ensuring that individual objectives are achieved.
• Perform activities in a manner that will contribute to the achievement of individual objectives.
• Carry out activities in accordance to the Standard Operating Procedures.

Reconciliation and Settlement Processor - UNIONBANK - Unionbank Plaza, Ortigas

(2009-10 - 2010-02)

• Provided settlements/payables of Credit Card customers
• Responsible for the regular coordination with Billers and Port/Acquiring for all card transactions
• Created and provided the required settlement reports which include credit advice to utility merchants on a daily basis.

Fraud Analyst - UNIONBANK - Unionbank Plaza, Ortigas

(2008-07 - 2009-10)

• Responsible for the monitoring and verification of Debit Transactions of customers such as ATM, Point of Sale, and Fund Transfers
• Handled the monitoring and was involved in the evaluation for potential Suspicious Account Transactions
• Involved with the team that provide Safeguarding Measures for Customer Accounts

Practicum / Internship - Recruitment Department - Etelecare Global Solutions - Alabang, Muntinlupa

(2007-05 - 2007-06)

• Documented and updated candidate interview schedule report of the Recruiting Team
• Facilitated applicant's testing orientation, and ensured documents of the applicants were complete and collated

Dental Assistant to Dr. Gertrudes A. Malijan - Malijan Dental Clinic - Balibago, Angeles City

(2003-05 - 2008-05)

• Assisted Dr. Malijan in all dental procedures.
• Responsible in organizing and setting-up the calendar of dental appointments
• Made follow-up calls to the patients and performed daily administrative and clerical works

BSBA - Business Management - specialization in Human Resource Management - Holy Angel University (HAU)

ASSOCIATE DEGREE - Associate in Office Management - Cora Doloroso Career Center

SECONDARY - Saint Rita College