Hershey Odavar

Healthcare support professional with over six years of experience assisting US healthcare accounts in a remote environment. Experienced in insurance verification, patient documentation, and administrative coordination while maintaining strict confidentiality of sensitive patient information. Known for strong attention to detail, reliable work ethic, and the ability to manage multiple tasks efficiently in a fast-paced remote setting.

Healthcare Back Office Specialist (Non-Voice) at Concentrix (2019-01 – Present)

Healthcare Back Office Specialist at Concentrix Healthcare Operations

• Verified patient eligibility and insurance coverage with precision and compliance
• Performed accurate data entry, document processing, and records maintenance with strong attention to detail
• Handled confidential information with discretion and compliance to internal policies

Seasonal Acting Team Lead (Ramping Periods) at Concentrix (2022-01 – Present)

Seasonal Acting Team Lead during ramping periods (3-month assignments during peak seasons) at Concentrix Healthcare Operations

• Led a team of back-office specialists, overseeing daily operations and workflow management
• Assisted with performance monitoring, reporting, and compliance with organizational standards
• Assisted with documentation updates and workflow improvements
• Managed email communication and task coordination using Microsoft Outlook and cloud-based systems
• Adapted quickly to new software and document portals
• Prioritized multiple tasks and deadlines while maintaining consistent accuracy

Senior Highschool Graduate