Ismael Julongbayan

To show willingness to work enthusiastic and to achieve the expected outcome which will enhance my capability to expertise for the benefit of my chosen field of work.

Customer Service Representative - FIS Global Solution - Makati

(2018-09 - 2021-01)

Answer phone inquiries and assists customers with their bank information. Helps resolve banking concerns, provides accurate account details, and ensures customers receive clear guidance for any banking problems.

Customer Service Representative - Sykes Asia - Alabang

(2021-01 - 2022-01)

A Customer Service Representative in a healthcare account like Cigna is responsible for assisting members with their health insurance needs. The role involves answering customer inquiries about benefits, claims, coverage, billing, and provider information through phone, chat, or email. Customer service representatives ensure that members clearly understand their health plans and help resolve concerns in a professional, empathetic, and efficient manner.

We also maintain accurate records of customer interactions while following company policies and healthcare regulations to provide high-quality support and ensure member satisfaction.

Teacher / Sports School Coordinator - Balayan Kiddie Learning Center - Balayan Batangas

(2024-04 - 2026-04)

Teaches students and supports their academic development while also serving as the Sports School Coordinator. Organizes and manages school sports programs, coordinates athletic events, and encourages student participation in sports and physical activities.

Bachelor - Elementary Education - Immaculate Conception College of Balayan Incorporation (2018-03)