Ivy Ocso

Dedicated and detail-oriented Medical Virtual Assistant and Customer Support Specialist with almost three years of experience in healthcare, travel, and administrative support. Skilled in eligibility verification, claims processing, and patient communication while maintaining HIPAA compliance and high-quality customer service. Seeking a remote role where I can contribute to efficient operations and excellent client care.

Customer Service Representative | Healthcare - Sagility

(2024-04 - 2025-09)

• Provided support to healthcare providers regarding patient eligibility, benefits, authorizations, and referrals.
• Trained to process claims and appeals while adhering to HIPAA and healthcare regulations.
• Delivered accurate, empathetic, and compliant communication with healthcare providers.
• Ensured complete and precise documentation for each transaction.

Customer Service Representative | Travel - WNS Global Services

(2023-03 - 2023-07)

• Assisted customers with flight and booking inquiries, changes, and cancellations.
• Resolved customer issues promptly while maintaining high satisfaction ratings.
• Documented all interactions accurately and followed company policies and procedures.

Part-Time Freelance - RealEstateVA

(2022-05 - 2022-06)

• Generated leads by researching and tracking properties in CRM systems.
• Sent follow-up emails to potential clients to nurture leads.
• Supported property listing updates and data organization for marketing and sales.

Facebook Page Administrator - Animebukuro by Milkcananime

(2016-04 - 2016-10)

• Managed social media page content and audience engagement.
• Responded to comments and messages to build an active community.
• Scheduled posts and analyzed engagement metrics to optimize visibility.

Bachelor of Science - Civil Engineering - Western Institute of Technology (2022-03)