Ivy Rose Riego
Sr. Associate Technical Support (Back Office Provisioning)
Hire this person
Send a job offer directly to this candidate
About
Motivated and dedicated professional seeking an opportunity to contribute to a dynamic team where I can further develop my skills and abilities.
Experienced Customer Service
Representative with a proven ability to handle high-volume calls while providing excellent customer support. Passionate about delivering outstanding service, building positive relationships, and growing both personally and professionally.
Experience
Sr. Associate Technical Support (Back Office Provisioning) at OCSI TechMahindra (Former TPG Telecom) (2026-12 – 2026-07)
- Executed targeted outbound calls to facilitate smooth service activation and customer onboarding.
- Efficiently handled end-to-end troubleshooting of system errors during account sign-ups, resolving underlying provisioning issues to ensure a seamless connection.
Associate Technical Support | Billing & Mobile Associate at OCSI TechMahindra (Former TPG Telecom) (2023-10 – 2026-12)
- Assisted customers with troubleshooting Wi-Fi and internet connectivity issues to ensure seamless service.
- Handled billing inquiries accurately and provided clear explanations of charges and account details.
- Delivered basic mobile device support, guiding customers through setup and technical assistance.
Collections Support | Customer Care at Alorica (2022-10 – 2023-09)
- Assisted inbound and outbound callers with inquiries related to financial accounts and transactions.
- Provided step-by-step support to customers experiencing difficulties with online banking services.
- Ensured accurate and efficient handling of customer concerns while maintaining a high level of professionalism and confidentiality.
Account Associate at VXI Global (2020-07 – 2022-07)
- Provided clear and efficient support to ensure customer satisfaction and retention.
- Promoted products and services effectively, leading to increased sales and customer engagement.
- Assisted both prospective and existing customers by resolving technical issues and addressing billing inquiries.
Service Crew at Papa Pizza (2020-03 – 2020-07)
- Took and prepared customer food orders accurately and efficiently in a fast-paced environment.
- Ensured food quality, cleanliness, and safety standards were consistently met.
- Provided friendly and prompt customer service, contributing to a positive dining experience and repeat business.
Education
Bachelor of Civil Engineering in Civil Engineering – Technological Institute of the Philippines (2015 – 2016)
