Jane

Virtual support and operations professional with 4+ years of experience across healthcare, e-commerce, benefits administration, and customer service. Experienced in inbox management, task coordination, CRM upkeep, documentation, and high-volume request handling.

Uses Google

Workspace, Notion, Monday.com, and CRM platforms to keep information organized, track follow-ups, and support reliable day-to-day operations.

Virtual Assistant & Executive Support at Private Client (2025-10 – 2026-10) • Managed shared inbox activity averaging 20–40 emails daily, organized follow-ups, and tracked outstanding requests to support timely client communication.

• Maintained task trackers and administrative workflows in Google Workspace and Notion, keeping priorities, deadlines, and working documents organized.
• Updated CRM and lead records for 50–100+ contacts using Apollo, HubSpot, Airtable, and Google Sheets to support accurate tracking and structured outreach.
• Coordinated routine administrative tasks and digital files to improve workflow visibility and make information easier to retrieve.

Benefits Technology Assistant at Patra Corporation (2025-04 – 2025-10) • Configured and deployed 10–15+ employee benefits cases weekly in Employee Navigator, covering enrollments, renewals, and policy updates.

• Performed end-to-end QA checks on plan configurations, eligibility data, and client requirements to identify discrepancies before system release.
• Tracked concurrent requests and deadlines in Monday.com, coordinating tasks across client accounts and internal teams to support timely processing.

Customer Service

Representative (Healthcare) at Everise (2022-10 – 2024-11) • Processed 200–300+ prior authorization requests daily across multiple queues while maintaining service-level agreement requirements.

• Verified insurance coverage, ICD codes, medication details, and case information using PAHub, PAAG, and CGX to support accurate documentation and processing.
• Met monthly performance targets, earned UNR Rockstar recognition, and maintained excellent attendance throughout employment.

Customer Service

Representative (E-commerce & Travel) at Concentrix (2021-11 – 2022-06) • Handled 50+ daily customer interactions across e-commerce and airline accounts, resolving inquiries and processing transactions.

• Managed bookings, cancellations, refunds, and order concerns using Salesforce, Zendesk, and Seller Central.
• Provided clear customer updates and follow-up support to help resolve service issues efficiently. E-commerce Operations & Social Media Manager (Freelance) at Hebe La Beauté (2020 – 2021) • Managed 10–30+ daily orders, including order intake, payment verification, Bookipi invoicing, and shipment coordination.
• Responded to 20–50+ customer inquiries daily through social media and messaging channels, supporting product discovery and sales.
• Utilized Google Workspace, Beacons.ai, and Canva to organize order tracking, customer communication, and content assets.

Bachelor of Science in Business Administration in Marketing Management – Bulacan State University, Bustos Campus (2013 – 2018)