Franchelle Escarian

Detail-oriented Administrative Virtual Assistant and Operations Coordinator with 3+ years of experience supporting business operations, executive scheduling, and customer-facing service delivery. Skilled in CRM management (Notion, HubSpot), lead generation, calendar and email coordination, document processing, and cross-functional communication for remote and in-office teams across multiple time zones. Proven track record of streamlining administrative workflows, resolving operational issues under pressure, and delivering reliable executive assistant, operations coordination, and customer support functions.

Events Coordinator / Lead Generation at Mais Musica FZ LLE (2025-12 – Present)

• Consistently generated 30 to 60+ qualified venue leads per week, doubling the client's 15 to 30 weekly target and building an outreach pipeline of 137+ leads.
• Coordinated 3 to 5 large-scale remote events per month, managing artist logistics, scheduling, and cross-timezone stakeholder communication from booking through wrap-up.
• Saved a live event by executing an emergency artist replacement with just 1 hour's notice; the show ran smoothly with zero disruption, earning direct client praise for handling it under pressure.
• Built and maintained a Notion CRM to centralize lead tracking and event data, giving the team real-time visibility into pipeline status.

Reception Hostess at Brass Monkey LLC (2023-11 – 2025-10)

• Managed guest flow and seating for up to 500 covers per shift, optimizing turnover to keep service running smoothly during high-volume nights.
• Fielded 50+ guest inquiries daily as first point of contact, resolving concerns quickly and keeping complaints to a minimum through calm, high-standard service.
• Coordinated real-time with floor teams to synchronize seating and guest requests, maintaining accurate attendance and feedback records.

Administrative Assistant at Al Aijaz Documents Clearing Services (2022-09 – 2023-10)

• Processed 20+ client transactions and service agreements daily, communicating approval updates accurately and on schedule.
• Managed invoicing and payments for 20+ invoices per day alongside petty cash reconciliation, maintaining accurate financial records.
• Performed high-volume data entry and maintained client databases, supporting HR onboarding and daily operational reporting.

Bachelor of Science in Business Administration – University of Manila (2013)