Jastine Tumala
Administrative Support | Office Administration | Customer Service
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About
Business Information Management (2-Year Program) graduate with hands-on experience in administrative support, customer service, e-commerce operations, inventory management, and order processing. Experienced in managing online and retail business operations, maintaining accurate records, and supporting daily administrative activities. Project-based experience in AI data labeling strengthened my attention to detail, accuracy, and ability to follow established quality standards.
Seeking a long-term opportunity to contribute my skills, continue learning, and grow professionally within a reputable organization.
Experience
Store Administrator - Home-Based Retail & Beverage Store
(2026-04 - 2026-08)
- Managed daily store operations and customer transactions.
- Maintained accurate sales and inventory records.
- Monitored inventory levels and coordinated stock replenishment.
- Processed cash transactions and completed daily sales reconciliation.
- Organized supplier information and business documents.
- Delivered excellent customer service by responding promptly to customer inquiries.
Online Store Administrator - Facebook Business Page
(2023 - 2025)
- Managed customer inquiries and order processing through Facebook Messenger.
- Confirmed customer payments and maintained transaction records.
- Coordinated deliveries and monitored order fulfillment.
- Maintained organized sales and inventory records.
- Provided after-sales customer support and resolved customer concerns.
Affiliate Marketer - Shopee & TikTok
(2023 - 2025)
- Created promotional graphics and digital marketing materials using Canva.
- Designed interactive 3D eFlipbooks.
- Wrote product descriptions and promotional captions.
- Organized digital content and campaign materials.
Seller - Shopee
(2023 - 2023)
- Managed product listings, pricing, and inventory.
- Processed customer orders and coordinated shipments.
- Maintained sales records and coordinated with logistics partners.
AI Data Labeler - Freelance
(2026 - 2026)
Project-Based
- Annotated image and text data following project guidelines.
- Performed quality assurance checks.
- Reviewed completed tasks before submission.
Education
Business Information Management - Business Information Management - Asian Institute of Computer Studies (AICS)
