Administrative & Customer Support
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A dedicated customer service specialist with years of experience delivering world-class support and building strong client relationships that drive company growth and long-term success. Highly proficient in order processing, case management, and equipped with solid knowledge in Accounting.
Associate in the fashion industry, contributing expertise in brand communication and marketing.
Digital Marketing Associate at Tobi, LLC (2023-03 – 2026-03)
In charge of executing eDM campaigns for clients, involving tasks from crafting content for subject lines, preheaders, and CTAs to designing templates, as well as managing the scheduling and distribution of the eDM.
Business Administrator at Telstra International Phils., Inc. (2022-09 – 2025-04)
Tasked with handling Purchase Order processing, generating Good Receipts, and ensuring Invoice Matching within the Accounting department. My role involves close collaboration with clients and stakeholders to provide regular updates and work together on action plans aimed at achieving our goals and targets.
Case Manager at Telstra International Phils., Inc. (2015-10 – 2022-09)
Responsible for delivering exceptional customer service and ensuring a seamless experience for our customers. This includes efficiently processing orders and overseeing the entire process of relocating customer services, which encompasses addressing intricate billing matters and more. I am also recognized as a team expert and the first point of contact whenever any team member has questions or concerns related to our products.
Customer Service Specialist at Teletech Customer Care, Inc. (2012-07 – 2015-10)
Provide customized solutions for customers facing financial challenges, always maintaining a balance between meeting the customer's requirements and aligning with the company's objectives, a task that demands a high level of decision-making skill. Additionally, I play a role in mentoring new hires by addressing their inquiries related to product-specific aspects of customer billing and credit assessments. Furthermore, I handle escalation calls as needed.
BS in Accountancy – Central Colleges of the Philippines (1996 – 2001)
