Rachel Guanzon

Organized and results-oriented administrative and operations professional with experience in business operations, customer relations, sales support, records management, and team coordination. Skilled in managing daily operations, preparing reports, maintaining accurate records, and resolving customer concerns. Proficient in Microsoft Office, Google Workspace, ClickUp, Asana, and CRM tools, with strong communication, problem-solving, and organizational skills.

Teacher 1 at Lipa City Colleges, Junior High School (2019-06 – 2019-03)

• Managed classroom administration and student records
• Developed digital learning materials and enhanced communication and organizational skills

Customer Service and Sales Representative at Concentrix, Alabang (2019-08 – 2021-08)

• Handled customer account support and troubleshooting
• Recorded customer interactions and service notes in CRM systems
• Assisted in providing solutions that improved customer satisfaction

Customer Service and Sales Representative at Iqor, Dasmarinas (2021-08 – 2022-08)

• Supported customers with account inquiries, service issues, and product concerns
• Maintained customer records and case documentation
• Assisted clients in understanding services and resolving concerns efficiently

Virtual Assistant at Newstel (2022-09 – 2023-12)

• Provided email and chat support to assist customers with inquiries and service concerns
• Performed data entry and maintained client records across digital platforms
• Assisted with administrative tasks and document organization
• Handled outbound insurance calls through an auto-dialer, contacted potential customers, provided basic insurance information, qualified leads, and recorded call outcomes accurately in the system

Supervisor at Megg's Bakery (2023-12 – 2025-12)

• Coordinated daily administrative and business operations
• Managed client communication through face-to-face interactions, calls, and emails
• Maintained sales, inventory, budgeting, and business records
• Supervised employees and coordinated daily tasks and workflow
• Handled customer concerns and supported excellent client service
• Assisted management with reports, budgeting, and operational requirements

Executive Administrative Assistant at Camelecom (Freelance) (2025-12 – 2026-06)

• Coordinated daily administrative operations, schedules, and business activities
• Maintained accurate CRM records, databases, and client information
• Managed client communications and handled inquiries professionally
• Prepared reports, documents, and business records to support operations
• Coordinated tasks and projects using ClickUp and Asana
• Managed multiple priorities while maintaining accuracy, organization, and efficiency

Bachelor of Secondary Education in Major in MAPEH – Lipa City Colleges (2014 – 2018)

Secondary Education – Lipa City Colleges (2010 – 2014)

Elementary Education – Lipa Adventist Elementary School (2004 – 2010)