Jayson D

Detail-oriented professional with experience in technical support, personal lines insurance operations, policy servicing, data processing, and customer communication. Skilled in managing policy records, renewals, endorsements, quotations, billing, and client inquiries while maintaining accuracy and timely completion. Strong communicator with a customer-focused approach and the ability to manage multiple priorities.

Data Processing Representative / Assistant Underwriter / Point of Contact (POC) - SWAK BPO

(2023-01 - 2026-01)

• Managed personal lines insurance accounts, including auto, home, renters, and umbrella policies.
• Processed policy renewals by reviewing coverage, updating client information, and meeting expiration deadlines.
• Prepared accurate insurance quotations based on client needs, underwriting guidelines, and carrier requirements.
• Handled policy endorsements, including coverage changes, vehicle or driver updates, address changes, and policy adjustments.
• Coordinated virtual client meetings and calls to explain coverage options, renewals, billing, and policy concerns.
• Processed invoices and premium payments while maintaining accurate billing and account records.
• Supported client inquiries through phone, email, and virtual communication channels; coordinated issues with carriers and underwriters.
• Maintained accurate policy documentation and client records using agency management and CRM systems.

Technical Support Representative - Universal System Solutions Inc.

(2022-01 - 2023-01)

• Provided technical support through phone, email, and chat for software, hardware, and network-related concerns.
• Diagnosed and resolved connectivity, system, password, and application issues while providing clear customer guidance.
• Assisted users with software installation, configuration, and basic computer system maintenance.
• Escalated complex technical issues to higher-level teams and maintained accurate service records through ticketing systems.
• Delivered professional customer service and collaborated with team members to improve response times and customer satisfaction.

Bachelor of Science - Information Technology - Don Honorio Ventura State University (2020-01 - 2022-01)