Jayson Duldulao

Detail-oriented and adaptable Administrative Assistant with over four years of experience in customer service, inventory management, data entry, and administrative operations. Skilled in calendar and email management, CRM software, documentation, and digital productivity tools (Microsoft Office, Google Workspace), with a strong record of delivering accurate, organized, and high-quality support in fast-paced environments.

Customer Service Representative - Startek Philippines Inc. - Pasig City, Metro Manila

(2022-02 - 2026-08)

• Managed high-volume inbound and outbound communications via phone, email, and chat while maintaining professional service standards.
• Performed accurate data entry and record updates in CRM platforms, ensuring data integrity across customer accounts.
• Escalate complex issues to appropriate departments and follow up to ensure timely resolution
• Trained on multiple client accounts and workflows, adapting quickly to different products, policies, and systems.
• Consistently exceeded average handling time (AHT), customer satisfaction (CSAT), and quality assurance benchmarks.

Inventory Analyst - Top Serve Solutions - Mandaluyong City, Metro Manila

(2021-09 - 2022-02)

• Managed inventory records, data entry, and stock reconciliation to maintain accurate operational reports.
• Performed regular inventory audits and prepared documentation summarizing findings for management review.
• Coordinated with multiple departments (warehouse, procurement, logistics) to maintain data accuracy and support administrative workflows.
• Identified and resolved stock discrepancies through careful cross-checking of physical counts against system records.
• Utilized spreadsheet tools to track inventory movement, generate reports, and support timely decision-making for stock replenishment.

Sales Promodiser - JNS First Employment Services Co. - Vigan City, Ilocos Region

(2019-12 - 2020-05)

• Assisted customers with financing applications, ensuring accurate processing and recordkeeping.
• Maintained organized documentation and achieved sales objectives through effective communication.
• Explained financing terms, requirements, and payment options clearly to help customers make informed purchasing decisions.
• Built rapport with walk-in customers and store partners to generate leads and drive product promotions.
• Coordinated with credit and processing teams to ensure timely approval and release of customer applications.
• Consistently met or exceeded monthly sales quotas while maintaining a high standard of customer service.

Sales Utility Clerk - Family Health and Beauty Corp. (Watsons) - Vigan City, Ilocos Region

(2018-06 - 2019-10)

• Assisted customers with purchases and product inquiries while managing inventory replenishment.
• Supported daily retail and administrative operations, maintaining organized merchandising records.
• Monitored stock levels and coordinated timely restocking to prevent out-of-stock situations on the sales floor.
• Arranged and maintained proper product displays according to merchandising guidelines and planograms.
• Assisted in receiving and checking deliveries against purchase orders to ensure accuracy.
• Provided friendly, responsive customer service to build repeat patronage and support daily sales targets.
• Maintained cleanliness and organization of the sales area in compliance with store standards.

Service Crew - Visaya Amusement Corporation - Balagtas, Bulacan

(2017-09 - 2018-01)

• Delivered excellent customer service and processed customer transactions accurately.
• Maintained an organized and welcoming environment for guests and families.
• Operated and monitored amusement equipment and game stations, ensuring safety and proper functioning.
• Handled cash transactions and redemption of tickets/prizes with accuracy and accountability.
• Assisted in resolving customer concerns promptly to ensure a positive guest experience.

Bachelor of Science - Information Technology - College for Research & Technology (2017)