Customer Service Representative - Startek Philippines Inc. - Pasig City, Metro Manila
(2022-02 - 2026-08)
- Managed high-volume inbound and outbound communications via phone, email, and chat while maintaining professional service standards.
- Performed accurate data entry and record updates in CRM platforms, ensuring data integrity across customer accounts.
- Escalate complex issues to appropriate departments and follow up to ensure timely resolution
- Trained on multiple client accounts and workflows, adapting quickly to different products, policies, and systems.
- Consistently exceeded average handling time (AHT), customer satisfaction (CSAT), and quality assurance benchmarks.
Inventory Analyst - Top Serve Solutions - Mandaluyong City, Metro Manila
(2021-09 - 2022-02)
- Managed inventory records, data entry, and stock reconciliation to maintain accurate operational reports.
- Performed regular inventory audits and prepared documentation summarizing findings for management review.
- Coordinated with multiple departments (warehouse, procurement, logistics) to maintain data accuracy and support administrative workflows.
- Identified and resolved stock discrepancies through careful cross-checking of physical counts against system records.
- Utilized spreadsheet tools to track inventory movement, generate reports, and support timely decision-making for stock replenishment.
Sales Promodiser - JNS First Employment Services Co. - Vigan City, Ilocos Region
(2019-12 - 2020-05)
- Assisted customers with financing applications, ensuring accurate processing and recordkeeping.
- Maintained organized documentation and achieved sales objectives through effective communication.
- Explained financing terms, requirements, and payment options clearly to help customers make informed purchasing decisions.
- Built rapport with walk-in customers and store partners to generate leads and drive product promotions.
- Coordinated with credit and processing teams to ensure timely approval and release of customer applications.
- Consistently met or exceeded monthly sales quotas while maintaining a high standard of customer service.
Sales Utility Clerk - Family Health and Beauty Corp. (Watsons) - Vigan City, Ilocos Region
(2018-06 - 2019-10)
- Assisted customers with purchases and product inquiries while managing inventory replenishment.
- Supported daily retail and administrative operations, maintaining organized merchandising records.
- Monitored stock levels and coordinated timely restocking to prevent out-of-stock situations on the sales floor.
- Arranged and maintained proper product displays according to merchandising guidelines and planograms.
- Assisted in receiving and checking deliveries against purchase orders to ensure accuracy.
- Provided friendly, responsive customer service to build repeat patronage and support daily sales targets.
- Maintained cleanliness and organization of the sales area in compliance with store standards.
Service Crew - Visaya Amusement Corporation - Balagtas, Bulacan
(2017-09 - 2018-01)
- Delivered excellent customer service and processed customer transactions accurately.
- Maintained an organized and welcoming environment for guests and families.
- Operated and monitored amusement equipment and game stations, ensuring safety and proper functioning.
- Handled cash transactions and redemption of tickets/prizes with accuracy and accountability.
- Assisted in resolving customer concerns promptly to ensure a positive guest experience.
