Shaina Mendoza

Reliable and detail-oriented Administrative and Office Support Professional with experience in data entry, document management, recordkeeping, and reporting. Skilled in supporting office operations, internal communication, and process documentation in both private and public sector settings. Recognized for efficiency, adaptability, and collaborative work ethic. Committed to maintaining organized systems and contributing to operational excellence.

Documentation Specialist at Isabella's Travel and Tours (2025-10 – 2026-05)

• Documented and reviewed company processes to improve workflow efficiency
• Monitored employee tasks and evaluated overall operational effectiveness
• Assessed organizational structure and internal systems for improvements
• Reviewed and updated company policies and procedures
• Created flowcharts for clearer visualization of business processes
• Performed ad hoc and owner-directed tasks, including coordination for special events (e.g., family celebrations), liaison work, and assistance with document processing as needed

CCTV Operator at Faragon Security Agency Inc. – Deployed at Asian Terminals Inc. (2024-08 – 2025-01)

• Provided administrative support by logging daily reports and organizing incident records
• Monitored CCTV systems and reported equipment issues or unusual activities
• Coordinated with security and operations teams to ensure efficient incident response
• Handled office communications, calls, and relayed information to appropriate departments
• Maintained and filed security-related documents for compliance and audit purposes

Data Encoder at Faragon Security Agency Inc. – Deployed at Asian Terminals Inc. (2024-08 – 2025-01)

• Accurately entered inductee and operational data into internal systems
• Organized and updated physical and digital records to ensure accessibility
• Created regular reports (daily, weekly, monthly) for team leads and administrative use
• Handled sensitive information confidentially in compliance with agency policies
• Assisted in responding to internal data-related inquiries and coordinated document delivery

SK Treasurer at Sangguniang Kabataan, Barangay Alegria (2023-12 – 2025-01)

• Managed financial transactions, monthly budgets, and official records for youth programs
• Prepared payrolls, financial reports, and liquidation documents for submission and auditing
• Assisted in administrative planning, coordination, and barangay youth operations

Intern at City Planning and Development Office, Ormoc Local Government (2024-03 – 2024-05)

• Encoded community-based monitoring data and supported demographic reporting
• Digitized hardcopy records and organized files related to building permits and project inventory
• Delivered memos and coordinated with other city departments on document submissions
• Supported meeting preparations by organizing investment plan files for the City Development Council (CDC)

BS In Information Technology in Information Technology – Western Leyte College (2020 – 2024)

Secondary – Ormoc City Senior High School (2018 – 2020)

Secondary – New Ormoc City National High School (2014 – 2018)

Primary – Punta Elementary School (2008 – 2014)