Jean Marie Monleon

To secure an Administrative Support position where I can leverage my experience in email and chat support, client communication, and organizational skills to enhance office efficiency. Committed to providing accurate, timely assistance, streamlining administrative processes, and supporting team operations to ensure smooth day-to-day business functions.

Assistant Property Manager at Progress Realty Group (2025-04 – Present)

Managed a wide range of tasks including tenant inquiries, application screenings, and lease coordination. Scheduled property showings, coordinated maintenance requests, and ensured timely communication with property owners. Maintained up-to-date property records and supported day-to-day administrative operations.

Utilized property management and CRM platforms such as Doorloop, Follow up boss, RentRedi, and other tools to streamline workflows and maintain organization. Ensured smooth, professional communication and efficient property operations.

Loan Application Specialist at Partner 1 Solutions (2024-05-17 – 2025-01-15)

Project based role managing email correspondence with loan applicants, ensuring a seamless application process.

• Managed email correspondence with loan applicants, ensuring a seamless application process.
• Engaged and advanced each lead through email follow-ups, securing appointments and guiding clients toward loan approval.

Real Estate Leasing Admin | Market Development Associate | Email Support at Poplar Homes Property Management (2023-02 – 2025-04)

• Handled email inquiries from potential tenants, providing prompt and informative responses.
• Assisted residents and prospects by addressing concerns and guiding them through the leasing process via email and chat support.
• Followed up on leads through professional email communication, ensuring engagement and conversion.
• Acted as a liaison between tenants and property management, resolving issues through written correspondence.
• Recognized as Most Outstanding Performer Application Specialist for Quarter 1 & 3 for excellence in client communication.

Customer Service Representative (Email & Chat Support) at VXI Global (2020-02 – 2023-01)

Provided customer assistance via email and chat, addressing inquiries about orders, products, and services. Handled accounts for Amerimark (apparel, cosmetics, and health products) and Modivcare (medical transportation services). Resolved customer concerns professionally, maintaining a high level of written communication.

• Achieved Top Application Specialist for Quarter 1 & 3, recognizing excellence in customer interactions.

Bachelor Of Science in Business Administration Major In Marketing Management – Stratford International School