Jefferson Trinidad

Detail-oriented Virtual Assistant with 4+ years of experience in customer support, healthcare account management, and multi-channel communication. I help busy professionals and teams stay organized by managing calendars, handling inboxes, performing accurate data entry, maintaining CRM records, and resolving customer concerns across phone, email, and chat. Proficient in Asana, Trello, ClickUp, HubSpot, Notion, Google Workspace, and AI-assisted tools.

Recognized as a top performer in customer satisfaction. I bring reliability, clear communication, and proactive problem-solving to every client I support.

Customer Service Representative at Hinduja Global Solutions (Sagility) (2022-09 – 2026-09)

• Handled 50+ daily customer inquiries across phone, email, and chat for a healthcare account, consistently meeting quality and productivity metrics.
• Processed patient account openings, verified insurance, and processed claims to determine benefit eligibility.
• Resolved complex billing and benefits issues by coordinating with internal teams and escalating when needed.
• Documented all customer interactions and financial transactions accurately in the CRM system.
• Sent explanations of benefits and determination letters to support appeals and reconsiderations.
• Gathered customer feedback to help identify service improvement opportunities.

Customer Service Representative at Raycon Samsung Service Center (2022-03 – 2022-04)

• Diagnosed returned hardware units and explained technical findings clearly to walk-in customers.
• Provided repair solutions that reduced repeat service visits.
• Answered inbound calls regarding service requests and product concerns.
• Logged service transactions and tracked open complaints until full resolution.

Merchandiser at Jerisil's Stop n Shop Retail Store (2013-10 – 2014-03)

• Arranged Rebisco products on shelves and monitored expiration dates to maintain freshness.
• Restocked displays to keep products available and presentable for customers.
• Assisted with unloading and organizing new inventory shipments.
• Prepared daily stock reports tracking inventory levels and product movement.

Bachelor of Science in Information Technology – Pamantasan ng Lungsod ng Marikina (2016-03 – 2022-06)