Jesca Bebeloni

Detail-oriented professional with nearly 8 years of experience in customer service, quality assurance, operations support, and administrative coordination within a fast-paced BPO environment. Proven ability to manage documentation, prepare reports, coordinate with cross-functional teams, maintain confidential information, and support leadership in daily operations. Experienced in process improvement, stakeholder communication, and performance tracking.

Seeking an Executive Assistant role where strong organizational, communication, and multitasking skills can contribute to executive and business success.

Senior Quality Evaluator - Concentrix - Davao City, Philippines

(2021-10 - 2026-06)

• Monitor operational performance and evaluate quality standards to ensure compliance with company policies and procedures.
• Prepare quality reports, performance analyses, and documentation to support leadership decision-making.
• Consistently maintained a 99% accuracy target through detailed evaluations and compliance reviews.
• Collaborated with team leaders and stakeholders to resolve operational concerns and improve workflow efficiency.
• Assisted in process improvement initiatives that increased team efficiency by 25%.
• Maintain confidential records and documentation while ensuring data accuracy and integrity.
• Support leadership through reporting, audit preparation, documentation management, and administrative coordination.

Senior Subject Matter Expert - Concentrix - Davao City, Philippines

(2020-08 - 2021-10)

• Served as a primary point of contact for escalations, operational concerns, and team support.
• Created, updated, and maintained process documentation and knowledge resources.
• Coordinated with supervisors, trainers, and stakeholders to improve team performance and operational efficiency.
• Conducted coaching sessions and provided guidance to support employee development.
• Assisted with reporting, workflow monitoring, and daily administrative functions.
• Supported leadership initiatives through effective communication and coordination across departments.

Customer Service Representative - Concentrix - Davao City, Philippines

(2018-08 - 2020-08)

• Managed customer inquiries through phone, email, and chat while maintaining high service standards.
• Assisted customers and sellers with account management, order concerns, payments, subscriptions, and product listings.
• Maintained accurate records and case documentation using CRM systems.
• Coordinated with internal departments to ensure timely issue resolution and customer satisfaction.
• Demonstrated strong multitasking, organization, and communication skills in a fast-paced environment.

Bachelor of Science in Business Administration - Major in Human Resource Management - University of Mindanao (2022-08 - 2025-05)

Bachelor of Science in Accountancy - University of Mindanao (2015-06 - 2018-03)

Internship - HR and administrative operations - Mindanao Development Authority (MinDA)