Jessa

Dedicated Customer Service Representative skilled in addressing queries and resolving issues. Maximizes customer satisfaction through prompt and effective problem-solving. Manages inbound and outbound calls efficiently, ensuring high levels of service and customer trust.

Fraud Analyst - Advisor 1 at Concentrix (2024-01 – Present)

• Conducted detailed investigations into customer accounts to verify legitimacy and prevent unauthorized access.
• Analyzed transactional data to identify patterns indicative of fraudulent activity, enhancing detection capabilities.
• Monitored customer accounts for irregular spending patterns, promptly freezing accounts to prevent further unauthorized transactions.

Customer Service Representative at Qualfon (2022-01 – 2023-12)

• Addressed customer service inquiries quickly and accurately.
• Maximized customer satisfaction by resolving service issues promptly.
• Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.

Bachelor of Science in Information Technology – Southern Leyte State University - Tomas Oppus (2018-01 – 2022-12)

Vocational in Computer System Servicing – Villa Jacinta National Vocational High School (2016-01 – 2018-12)