Jessabel Marcelo

Experienced Customer Service and HR professional with a strong background in customer support, administrative coordination, employee documentation, and client relations. Skilled in handling customer concerns, recruitment support, employee records management, and preparation of HR disciplinary documents. A quick learner with strong communication, organizational, and problem-solving skills who can work effectively under pressure.

HR Specialist at Work & Dignity Local Agency Inc. (2024-11 – 2026-02)

• Recruited and screened applicants for various positions
• Posted job vacancies and scheduled applicant interviews
• Assisted in hiring and onboarding new employees
• Prepared employee documents and contracts
• Maintained and updated employee records and files
• Monitored employee attendance, leaves, and performance
• Explained company policies, procedures, and employee benefits
• Handled employee concerns and workplace issues professionally
• Assisted in payroll and compensation-related concerns

Skyzone Associate / Customer Service at Sky Cable Corporation (2024-02 – 2024-10)

• Assisted customers with billing, technical, and service-related concerns
• Processed reconnection, disconnection, and dispute requests
• Handled fault tickets, service orders, and customer follow-ups
• Provided quality customer service and sales support
• Maintained professionalism while resolving customer issues

Skyzone Associate / Customer Service at Sky Cable Corporation (2021-07 – 2022-10)

• Assisted customers with billing, technical, and service-related concerns
• Processed reconnection, disconnection, and dispute requests
• Handled fault tickets, service orders, and customer follow-ups
• Provided quality customer service and sales support
• Maintained professionalism while resolving customer issues

Sales Lady at Soler 168 Mall (2016-12 – 2017-05)

• Assisted customers with product inquiries and purchases
• Maintained organized product displays

Cashier at Monterey Meat Shop (2016-01 – 2016-05)

• Processed customer payments accurately
• Assisted customers with inquiries and purchases
• Maintained cash handling procedures

Bachelor of Science in Psychology – University of Caloocan City (2017-06 – 2021-08)

Bachelor of Science in Accountancy – University of Manila (2013 – 2015)