Jessabel Marcelo
Experienced Customer Service and HR professional
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About
Experienced Customer Service and HR professional with a strong background in customer support, administrative coordination, employee documentation, and client relations. Skilled in handling customer concerns, recruitment support, employee records management, and preparation of HR disciplinary documents. A quick learner with strong communication, organizational, and problem-solving skills who can work effectively under pressure.
Experience
HR Specialist at Work & Dignity Local Agency Inc. (2024-11 – 2026-02)
- Recruited and screened applicants for various positions
- Posted job vacancies and scheduled applicant interviews
- Assisted in hiring and onboarding new employees
- Prepared employee documents and contracts
- Maintained and updated employee records and files
- Monitored employee attendance, leaves, and performance
- Explained company policies, procedures, and employee benefits
- Handled employee concerns and workplace issues professionally
- Assisted in payroll and compensation-related concerns
Skyzone Associate / Customer Service at Sky Cable Corporation (2024-02 – 2024-10)
- Assisted customers with billing, technical, and service-related concerns
- Processed reconnection, disconnection, and dispute requests
- Handled fault tickets, service orders, and customer follow-ups
- Provided quality customer service and sales support
- Maintained professionalism while resolving customer issues
Skyzone Associate / Customer Service at Sky Cable Corporation (2021-07 – 2022-10)
- Assisted customers with billing, technical, and service-related concerns
- Processed reconnection, disconnection, and dispute requests
- Handled fault tickets, service orders, and customer follow-ups
- Provided quality customer service and sales support
- Maintained professionalism while resolving customer issues
Sales Lady at Soler 168 Mall (2016-12 – 2017-05)
- Assisted customers with product inquiries and purchases
- Maintained organized product displays
Cashier at Monterey Meat Shop (2016-01 – 2016-05)
- Processed customer payments accurately
- Assisted customers with inquiries and purchases
- Maintained cash handling procedures
Education
Bachelor of Science in Psychology – University of Caloocan City (2017-06 – 2021-08)
Bachelor of Science in Accountancy – University of Manila (2013 – 2015)
