Joyce Ignacio

Customer Service Representative with over 3 years of experience in healthcare, technical support, and customer service within the BPO industry. Experienced in handling high-volume inbound calls, resolving billing and claims inquiries, providing technical assistance, and delivering excellent customer experiences. Strong communication, problem-solving, and multitasking skills with a commitment to customer satisfaction.

CSR III, Advisor - TTEC AT-HOME, BlueShield of California

(2025-10)

• Assisted members with health insurance benefits, eligibility, claims, billing, and provider inquiries.
• Resolved customer concerns while maintaining compliance with company policies.
• Delivered excellent customer service in a remote healthcare environment.

Technical Support Advisor I - CONCENTRIX, Pearson

(2025-06 - 2025-10)

• Assisted Pearson customers with online learning platforms and account access.
• Resolved technical issues related to exams and system access.
• Provided timely troubleshooting while maintaining high customer satisfaction.

Technical Support Representative - Quantrics Enterprises Inc., Bell Canada

(2023-08 - 2024-01)

• Supported Bell Canada customers with billing, account, and service concerns.
• Troubleshot customer issues and explained available solutions.
• Maintained professionalism while handling multiple customer interactions.

Customer Service Representative - WNS Global Services, Healius

(2022-03 - 2023-05)

• Assisted patients with laboratory test information and appointment inquiries.
• Provided accurate information while ensuring a positive customer experience.

Customer Service Representative - Inspiro Altius Inc., Eddie Bauer

(2021-08 - 2022-01)

• Assisted customers with orders, returns, account concerns, and product inquiries.
• Resolved issues efficiently while meeting customer service standards.

K-12 Curriculum - Valley High Academy (2018 - 2020)

Secondary Education - Southville 8C National High School (2014 - 2018)