Jhon Rey Cocosa
Customer Service Representative
Talent
Cebu CityMember since September 25, 2026
Highly organized and efficientFlexible and ability to adapt a new environmentResponsible and team orientedAbility to communicate both written and oral
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Highly organized and efficientFlexible and ability to adapt a new environmentResponsible and team orientedAbility to communicate both written and oral
About
An organized and motivated employee capable of time management and working under pressure in all environments. I am seeking to land a challenging job in a reputable company so I may broaden my knowledge, skills, and learnings. Obtain a responsible career path that will allow me to make the most of my education and experience while significantly contributing to the organization's growth.
Experience
Customer Service Representative at Quess Company (2021-10 – 2022-03)
- Help customer to receive the digital item code to redeem the game or software
- Multitasking workload to assist cx via email and call
- Outbound calls about the same day delivery of the product
- Back Office Department
Technical Support Associate at Tasks Everyday (2022-06 – 2025-07)
- Talking customers through a series of actions to resolve a problem
- Following up with clients to ensure the problem is resolved
- Resolving blink camera issues
- Troubleshooting technical issues
- Installing blink camera to their mobile devices
- Speaking to customers to quickly get to the root of their problem
- Testing and evaluating new technologies
Retention/Sale Associate at Concentrix (2025-08 – 2026-03)
- Handle customer concerns to prevent account cancellation
- Offer solutions and promotions to retain customers
- Explain company policies clearly and professionally
- Build positive relationships to improve customer loyalty
- Record customer interactions accurately in the system
Education
Senior High School Graduate – St. Paul College Foundation Inc. (2021)
Skills
Customer Service Representative
