Jo Antonette Cababasada

I have nearly two years of experience in medical billing, including home health and wound care billing. My work includes insurance verification, claims submission, AR follow-ups, and denial management. I’m detail-oriented, organized, and comfortable working with payer systems and maintaining accurate records.

Medical Biller at ZYX Virtual Solutions (2025-08 – 2026-03)

• Insurance Verification
• Charge Validation / Clinical Documentation Review
• Claims Submission
• Accounts Receivable (A/R) Monitoring
• Denial Management and Resolution
• Ensuring Compliance and Efficiency

Medical Billing Intern at Zyx Virtual Solutions (2024-12 – 2025-05)

• Verified patient insurance eligibility and benefits through payer portals, including Athenahealth, AdvancedMD, Practice Fusion, and Availity.
• Submitted accurate electronic and paper claims using appropriate CPT, ICD-10, and HCPCS codes.
• Performed charge entry and posted payments; processed EOBs and remittance advice efficiently.
• Monitored unpaid claims, resolved denials, and submitted timely and well-documented appeals.
• Maintained thorough documentation in strict compliance with HIPAA regulations and payer requirements.

Team Lead - Amazon FBA Reimbursement at Evo Tech Software Solutions / Seller Investigators (2022-12 – 2024-05)

• Managed billing documentation and audit processes for e-commerce sellers, ensuring accuracy and compliance.
• Monitored reimbursement claims, coordinated data validation, and supported financial recovery analysis.
• Led a remote team to streamline workflows, improve accuracy, and deliver consistent case status reporting.
• Prepared strategic client reports, mirroring insurance claim analysis practices common in healthcare billing.

Customer Support & E-Commerce Billing Representative at Cuddledboxed x Canvas Manila PH (2020-08 – 2022-12)

• Processed and tracked online sales orders, logistics coordination, refunds, and product billing adjustments.
• Handled client inquiries and resolved billing discrepancies to ensure accurate payment processing and a seamless customer experience.

Administrative Aide at City Councilor's Office (2020-04 – 2020-06)

• Distributed COVID-19 awareness materials across assigned communities.
• Coordinated and managed the distribution of relief goods to affected residents.
• Delivered essential medicines to households and high-need areas within the city.
• Ensured timely and accurate delivery of aid to designated zones in coordination with local officials.

Customer / Technical Support at Teleperformance PH (2018-12 – 2020-01)

• Addressed billing-related inquiries, including account charges, service usage, and applied credits.
• Resolved issues involving sensitive billing data while ensuring full compliance with data privacy and security protocols.

HIPAA Privacy and Security Rules Training – ZYX Virtual Solutions (2025-03 – 2025-03)

Associate in Hotel and Restaurant Management – Lourdes College (2016-06 – 2019-03)