Business Development Officer - GetBlock
(2025-04 - 2025-12)
- Managed a high-volume pipeline requiring structured scheduling, prioritisation, and follow-ups with multiple stakeholders across time zones.
- Maintained and updated CRM records, ensuring data accuracy for contracts, client status, and engagement history.
- Responded to urgent client requests and schedule changes, balancing competing priorities while maintaining service quality.
- Communicated complex technical information clearly and professionally, supporting client understanding and long-term engagement.
Rostering Coordinator - Direct Care Assistance
(2024-05 - 2025-04)
- Roster Planning & Coverage: Developed, maintained, and published fortnightly and monthly rosters, ensuring full shift coverage across all participants while balancing staff availability and workload.
- Participant–Staff Matching: Matched support workers to participants based on skills, experience, and compatibility, optimizing continuity of care and reducing travel time.
- Operational & After-Hours Support: Managed urgent roster changes due to sickness, cancellations, or emergencies, including after-hours coordination to ensure uninterrupted service delivery.
- Compliance & Payroll Accuracy: Ensured rostering and timesheets complied with the SCHADS Award, maintained accurate records, and updated participant and staff data in CRM systems.
- Stakeholder Communication: Served as the primary point of contact for support workers and participants regarding scheduling, proactively communicating changes and resolving issues efficiently.
- Recruitment & Onboarding Support: Supported HR with recruitment, training, and onboarding of new support workers, including system setup and integration into the rostering process.
Business Development / Growth - Cryptominium
(2021-11 - 2022-12)
- Supported day-to-day operational coordination by managing inbound enquiries, prospect engagement, and follow-ups across multiple communication channels.
- Tracked client interactions and engagement data within internal systems to support reporting, continuity, and process improvement.
- Contributed to structured workflows that improved conversion, retention, and overall service delivery.
Inbound Tech Support Representative - Teleperformance Davao
(2023-10 - 2023-12)
Admissions Officer - Contemporary Technology University
(2021-02 - 2021-11)
Supervisor - Dream Cruises / Resorts World at Sea Casino
(2013-10 - 2020-06)
Roving Teller - Asia United Bank
(2012-06 - 2013-10)
