John Bernard Alba

Managed a high-volume pipeline requiring structured scheduling, prioritisation, and follow-ups with multiple stakeholders across time zones. Maintained and updated CRM records, ensuring data accuracy for contracts, client status, and engagement history. Responded to urgent client requests and schedule changes, balancing competing priorities while maintaining service quality.

Business Development Officer - GetBlock

(2025-04 - 2025-12)

• Managed a high-volume pipeline requiring structured scheduling, prioritisation, and follow-ups with multiple stakeholders across time zones.
• Maintained and updated CRM records, ensuring data accuracy for contracts, client status, and engagement history.
• Responded to urgent client requests and schedule changes, balancing competing priorities while maintaining service quality.
• Communicated complex technical information clearly and professionally, supporting client understanding and long-term engagement.

Rostering Coordinator - Direct Care Assistance

(2024-05 - 2025-04)

• Roster Planning & Coverage: Developed, maintained, and published fortnightly and monthly rosters, ensuring full shift coverage across all participants while balancing staff availability and workload.
• Participant–Staff Matching: Matched support workers to participants based on skills, experience, and compatibility, optimizing continuity of care and reducing travel time.
• Operational & After-Hours Support: Managed urgent roster changes due to sickness, cancellations, or emergencies, including after-hours coordination to ensure uninterrupted service delivery.
• Compliance & Payroll Accuracy: Ensured rostering and timesheets complied with the SCHADS Award, maintained accurate records, and updated participant and staff data in CRM systems.
• Stakeholder Communication: Served as the primary point of contact for support workers and participants regarding scheduling, proactively communicating changes and resolving issues efficiently.
• Recruitment & Onboarding Support: Supported HR with recruitment, training, and onboarding of new support workers, including system setup and integration into the rostering process.

Business Development / Growth - Cryptominium

(2021-11 - 2022-12)

• Supported day-to-day operational coordination by managing inbound enquiries, prospect engagement, and follow-ups across multiple communication channels.
• Tracked client interactions and engagement data within internal systems to support reporting, continuity, and process improvement.
• Contributed to structured workflows that improved conversion, retention, and overall service delivery.

Inbound Tech Support Representative - Teleperformance Davao

(2023-10 - 2023-12)

Admissions Officer - Contemporary Technology University

(2021-02 - 2021-11)

Supervisor - Dream Cruises / Resorts World at Sea Casino

(2013-10 - 2020-06)

Roving Teller - Asia United Bank

(2012-06 - 2013-10)

Bachelor of Science - Business Administration - Holy Cross of Davao College (2007 - 2012)