John Kenneth Ramasta

Assessed projects endorsed by Project Management for Startup, Preventive Maintenance, and Warranty Repair. Planned projects schedules and plotted in a manual dashboard for the technical group to execute. Managed monitoring backlog and created weekly and monthly report of all executed projects.

Customer Relationship Associate - Concepcion-Carrier Airconditioning Company - Muntinlupa City

(2024-09)

• Assessed projects endorsed by Project Management for Startup, Preventive Maintenance, and Warranty Repair.
• Planned projects schedules and plotted in a manual dashboard for the technical group to execute.
• Managed monitoring backlog and created weekly and monthly report of all executed projects.

Customer Service Assistant - Star Appliance Center, Inc. - SM City Sucat, Paranaque City

(2022-05 - 2024-06)

• Applied knowledge of company policies in resolving customers' requests and concerns, and escalate using proper channels when necessary
• Delivered great customer service by promptly responding to inquiries directed through text, phone calls, or email
• Booked and monitored a monthly average of 100 customer concerns for installation of appliances and units for repair
• Processed replacement and/or refund of customers with defective units

Emergency Medical Technician – Basic (On-the-Job Training) - Barangay San Isidro Rescue 274 - Antipolo City

(2021-05 - 2021-07)

• Responded to emergency calls in an ambulance – emergency and conduction calls
• Wrote reports for every case responded; responsible for inventory check after run

BS Biology - Human Biology - De La Salle University – Dasmariñas (2015 - 2019)

Emergency Medical Technician - Basic - Life Support Training International (2021-03 - 2021-04)