Baldelomar John

Delivered prompt, accurate and excellent customer service Process Money Orders, wire money nationally and internationally and being honest and trustworthy. Having excellent communication skills and adaptable and flexible.

Customer Service Representative / Technical Support Representative - Western Union, United States and Canada Accounts, VXI Global Holdings

(2010-11 - 2014-09)

• Delivered prompt, accurate and excellent customer service
• Process Money Orders, wire money nationally and internationally and being honest and trustworthy.
• Having excellent communication skills and adaptable and flexible.
• Having problem solving skills and being able to work under pressure.

Collections Agent-Dell Preferred Account, United States Account - CGI

(2014-09 - 2016-07)

• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments.
• Utilize various skip tracing techniques and collection strategies (often designed by employee) to locate right parties in order to negotiate payment arrangements on high collectability or value accounts.
• Negotiate payment terms and methods when right party is reached.

United States Human Resources Verifier - Sterling Talent Solutions

(2016-08 - 2018-03)

• Conduct phone interviews with references and previous employers about an applicant's work performance.
• Verify Employment and education claims.
• Handle applicant's inquiries on their applications.
• Used CRM tool
• Used Slack

Spanish Loan Verifier - Nowcom

(2020-07 - 2021-01)

• Conduct customer interview for their car loan.
• Verify customer's employer.
• Assisting queries of car dealerships' representatives.
• Updating the status of customer's car loan.

Spanish Bilingual Healthcare Representative - Valor Global Inc

(2021-02)

• Access patients about the diagnostic codes and denials
• Making sure to comply with HIPAA regulations
• Update patients' insurances
• Process patients' payments

Freelance Headhunter – External Partner Recruiter - Microsourcing, Concentrix and TDCX

(2021-04)

• Find and endorse leads to fill open positions such as Accountants, Payroll, Legal Management and Customer Service Representatives. US Staffing recruitment
• Sourcing applicants via Indeed, social media and Online Jobs PH.

Bachelor of Science - Management - University of the East, Manila (2005-06 - 2009-10)

Certificate - Spanish Class - Life Changing Learning Centre (2020-01 - 2020-07)