John Patrick Paz
Technical Support Engineer
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About
Motivated professional seeking a challenging opportunity to leverage my skills, educational background, and strong interpersonal abilities, enabling both personal and professional growth while contributing effectively to organizational success.
Experience
I.T Staff - TheNextPerience Group (TNG)
(2023-03 - 2025-05)
Worked as IT staff for 6 months, I handled 6 business units (EGI main office, Gootopia, Dessert Museum, Bakebe, Inflatable Island, and Bakebe II).
- Diagnosed, troubleshooted, and resolved hardware, software, and other network and system problems.
- Recommended changes to network configurations and determine hardware and software requirements.
- Troubleshoot issues on device-specific problems, network performance, and internet connectivity.
- Delivered support for internet connectivity-related issues pertaining to operating system, application, and configuration.
- Researched suppliers for necessary parts, determining compatibility and obtaining competitive prices.
- Performed data backups on CCTV in case of emergency.
- Provided customers with cost estimates for equipment installation.
- Installed, maintained, and repaired CCTV and PC/laptop equipment.
- Dismantled, repaired, or replaced devices using hand tools.
- Maintained inventory of parts for emergency repairs.
- Assisting Customers in Floor Area.
Technical Support Engineer - ActionLabs/HP Service Center (American Express)
(2022-06 - 2022-12)
- Assists in troubleshoots and diagnosed printer issues, both hardware and software.
- Performed routine maintenance and service on a variety of printers, including LaserJet and PageWide.
- Supported the installation and configuration of printers at client sites.
- Documented service requests and resolutions in the ticketing system to maintain clear communication with clients.
- Monitored the printer using the WebJet Admin.
- Replace/Repair Broken Printer Parts.
- Assisted the user with any printing concern.
Technical Support Engineer - ActionLabs (HP Service Center)
(2025-05 - 2026-01)
Worked as a Technical Onsite Engineer at HP, I handle tickets for all HP products such as Laserjet printers, laptops, and Ciss printers.
- Repairs and troubleshoots the products on-site.
- Troubleshoots and diagnosed printer/laptop issues, both hardware and software.
- Documents service requests and resolutions in the ticketing system to maintain clear communication with clients.
- Replace/Repair Broken Parts on laptop/printers.
- Assist's the user for any concern on hp products.
- Communicate on Case Management regarding the status of the product, whether to proceed with the warranty or void it.
- Assist's IT staff in resolving issues with a colleague's laptop (Internet connectivity, software, hardware, system configuration).
- Helped the IT Staff with Storage Room Maintenance.
Education
Bachelor of Science - Information Technology - Universal College Paranaque (2014 - 2018)
High School - St Theresa De Avila School (2010 - 2014)
