Jomar Liwanag

Hardworking and reliable customer support professional with 2 years of experience in online client assistance and chat support. Skilled in handling customer concerns, providing clear instructions, troubleshooting basic issues, and managing multiple requests professionally. A fast learner who is willing to develop new skills, work under pressure, and contribute to a customer-focused team.

Client Support Representative at Online Application Platform (2023-12 – 2026-02)

• Provided daily customer assistance and support through online chat.
• Assisted clients with account registration and guided them in using the platform.
• Explained platform features, procedures, and basic functions clearly to clients.
• Handled multiple customer inquiries and account-related concerns simultaneously.
• Troubleshot common issues and provided appropriate solutions whenever possible.
• Coordinated unresolved concerns with the support team for further assistance.
• Maintained professional, clear, and responsive communication in a fast-paced environment.

Bachelor of Science in Criminology in Criminology – Yllana Bay View College (2022)

Senior High School – Kumalarang Senior High School (2021)