Jomar Mendoza

To become part of a stable, competitive and dynamic firm.

Jr. Service Representative - Macro Asia Sats (Philippine Airlines Inc.)

(2019-03-16)

The Jr. Service Representative checks and ensures thru turnover forms that all catering requirements, cabin and lavatory articles of assigned flights are prepared, assembled and delivered in accordance with the airlines standards and specifications. He ensures that all items loaded are reflected on the ISS, CSDO, supplementary forms, etc. for proper billings and chargers.

• Conduct Preflight briefing with personnel under his supervision before flight servicing to ensure teamwork and cooperation
• When servicing flight arrivals, ensures all incoming equipment and supplies are offloaded as required, segregated and endorsed to respective units
• For flight departures, check catering equipments, cabin lavatory supplies turned over by other operations units against checklist to ensure completeness of flight provisioning to avoid additional trips. Completes all delivery documents for proper billing
• Ensure on time servicing and conducts proper turnover of flight requirements to cabin crew and/or customer airline representative
• During Flight Servicing, ensure compliance to safety procedures, hygiene and sanitation standards and proper handling of equipment in accordance with company policies and procedures
• Accomplishes a detailed flight service report when on duty and submits discrepancy/incident reports to Duty Manager
• Ensures job related permits and licenses (safety, quarantine, operator's permits and ID's) are always updated
• Updates self on changes, revisions on the loading guides, procedures, menus, catering requirements and specification of airlines being serviced
• Drives catering vehicles in case of emergency
• Monitors the performance of the equipment (vehicles) used when servicing flights
• Ensures that all catering equipment (vehicles) accessories are all accounted before and after flight servicing
• Leads the flight servicing team when servicing an assigned flight/s
• Monitors and reports subordinate's violation of employees rules and regulations to concerned personnel
• Comes up with ideas/suggestions/recommendations toward improving working condition, efficiency and productivity
• Coordinated with other departments on matters related to field servicing
• Observes/complies with company policies and procedures
• Takes responsibilities in the proper custody of assigned property accountabilities
• Performs other related task as may be assigned from time to time

Catering Handler - Philippine Airlines (SkyKitchen Philippines Inc.)

(2013-08-20 - 2019-03-16)

The Catering Handler prepares, assembles, and delivers all catering requirements of assigned flight in accordance with the airlines' standards and specifications. He/She also assumes the role of the Service Representative in the latter's absence.

• Operates Food Loader Trucks (FLTs) and other service vehicles. Ensures the proper handling of company (catering) equipments at all times and abides by the set policies and procedures
• Conducts pre-trip inspection of catering vehicles assigned to him. Reports to Fleet Coordinators all discrepancies and deviation from safety standards
• Loads and offloads all catering equipments and supplies and provisioning of cabin requirements of assigned flights. Provides and delivers additional catering requirements of assigned flights
• Updates job related safety and quarantine permits, license, customer airline operator's permit and ID's as required
• Accomplishes a detailed shift report to include incident/accidents during flight servicing
• Ensures that catering vehicle and accessories are all accounted for before and after the flight servicing. Reports and damage or defect found in the catering vehicle/equipments
• Recommends enhancements and/or revisions in the work methods, procedures and working schedules as needed
• Attends defensive driving seminars and other trainings, as required
• Observes/complies with company policies and procedures
• Takes responsibility in the proper custody of assigned property accountability
• Performs other related tasks as may be assigned from time to time

Photocopier Technician - H.M.R Philippines

(2012-11-21 - 2013-04-30)

• To have a good customer relations regarding service
• Maintenance and repair of photo copier machines, fax machines & printers
• Installations of stand-alone machines or with complete accessories in both workshop or in customer's area
• To attend both monthly service and service calls
• Repair machines in the workshop

Field Customer Service Technician - Esnad Al Jazeera Trading Establishment (K.S.A)

(2010-08-16 - 2012-08-08)

• To have a good customer relations regarding service
• Maintenance and repair of photo copier machines, fax machines & printers
• Installations of stand-alone machines or with complete accessories in both workshop or in customer's area
• To attend both monthly service and service calls
• Repair machines in the workshop

Field Customer Service Technician - Electronic Equipments (Canon – Bahrain)

(2008-03-10 - 2010-05-11)

• To have a good customer relations regarding service
• Maintenance and repair of photo copier machines
• Installations of stand alone machines or with complete accessories in both workshop or in customer's area
• To attend both monthly service and service calls

Customer Service Technician - Canon Marketing Philippines

(2006-11-06 - 2008-03-06)

• Responsible for refurbishing of photo copier machines
• Receives walk-in customer's machines for repair
• Provide assistance to the Field Service Engineers when it is needed
• Testing of copier units that will be used for the demonstrations
• Responsible for final check and copy quality of the machines

Service Technician/Cable Technician Outside Plant (OSP) - Digital Telecommunications Philippines

(2005-10-16 - 2006-11-02)

• Responsible for installations of telephone lines for both business and residential use
• Installation, maintenance and repair of public payphones
• Jumpering from Main Distribution Frame and Distribution Panels (MDF and DP)
• Installations of wireless telephones and internet
• Cable lay-out and cable splicing from pole to pole

Telecommunication Technician - House Research and Development HRD (S) Pte… Ltd.

(2005-01-11 - 2005-06-10)

• Installation, repair and maintenance of network hubs
• Lay-out of network and telephone cables
• Responsible for installations and maintenance of both trunk lines and extension numbers
• Jumpering
• Maintenance and repairing of Server's and PABX units

Selling Clerk - Super Value Inc. (SVI)

(2004-05-20 - 2004-10-21)

• Receiving products from the suppliers
• Displaying of items to the shelves
• Responsible for fresh products
• Responsible for the cold rooms and chillers
• Assisting customers

Customer Service Representative - Vision Creation Corporation (Fun House)

(2003-10-26 - 2004-02-29)

• Cleaning the amusement area from time to time
• Checking all amusement facilities if it is in good conditions
• Assisting and changing of customers money to token

Field Customer Service Technician - Philippine Fuji Xerox Corporation (Under Expercs International) (Agency)

(2001-11-20 - 2003-03-15)

• Maintenance and repair of photo copier machines
• Installations of stand alone machines or with complete accessories in both workshop or in customer's area
• To attend both monthly service and service calls

Cell Phone Technician - Joy Cell Repair

(2000-05-10 - 2001-10-16)

• Responsible for checking and repairing of mobile phones for both hardware and software problems

Computer Technician (OJT) - Netstart Computer Inc.

(2000-12-15 - 2001-03-20)

• Computer repair and maintenance
• Network cable lay-out and testing
• Installations of operating systems and other software's and peripherals
• Assisting senior Network Engineers

Diploma - Microcomputer Technology - Philippine Science & Technology Center (1999 - 2001)