Jonahlyn Catchuela

Hard-working Air Export Customer Service Agent with 3years experience in the international freight forwarding industry. Providing exceptional customer service and efficient export operations. Strong background in customs regulations and compliance processes to ensure shipments are handled per customer requirements. Tracking cargo movement from origin through delivery at destination.

Air Export Customer Service Agent - Expeditors Philippines Inc.

(2017-02 - 2020-12)

• Processed over 20 export shipments daily, ensuring accurate completion of all necessary documents and paperwork according to Customs regulations.
• Coordinated air and ground transportation services for customers including managing documentation, quotes and communication with carriers.
• Communicated with airlines and customers regarding flight schedules, shipping documents and customs clearance requirements through digital platforms.
• Expedited document clearance process with local authorities upon request reducing delivery delays.
• Expertise in handling garments and electronic shipments from end to end.
• Demonstrated exceptional problem-solving skills when handling urgent requests and emergency situations while ensuring customer satisfaction at all times through proactive communication & follow ups throughout the process.
• Represented the company at airline events and promoting new products/services offered as well as existing ones; received positive feedback from various exporters.

Admin Staff - New Talipan Rice Mill

(2020-01 - 2024-03)

• Provided administrative support to the Office Admin Manager.
• Handled data entry of daily transactions on the Rice Mill.
• Responsible for monitoring the cash advance of the employee.
• Assisted in the preparation of monthly SOA of the millers and monthly summary of the payroll.
• Responded to customer billing and financial inquiries.
• Maintained electronic and paper databases and filing systems with utmost accuracy.
• Ordered office supplies and stocked the supplies upon arrival.
• Ensured that all staff followed proper customer service etiquette.

Store Manager - DFAM RICE TRADING

• Oversee daily store operations to ensure smooth and efficient workflow.
• Ensure proper handling, weighing and repacking of rice.
• Monitor rice inventory and sales
• Coordinate timely ordering of stocks from suppliers.
• Check incoming deliveries and proper documentation.
• Implement First in first out to avoid spoilage and stock aging.
• Handle customer inquiries, complaints and special orders
• Promote best-selling and high margin rice varieties.
• Coordinate with the suppliers regarding pricing, orders and delivery schedules.
• Prepares daily, weekly and monthly sales reports.
• Ensure proper documentation of expenses and store-related transactions.
• Inspect rice quality regularly.
• Ensure proper storage conditions.
• Handles graphic design
• Implements simple marketing strategy on social media.
• Build strong customer loyalty through consistent service.
• Maintain proper documentation

Bachelor's Degree - Customs Administration (2016-04)