Mary Mae Ethier

I am a motivated and hardworking professional with experience in both healthcare and e-commerce customer service. I have strong communication skills, experience handling customer concerns, scheduling, and providing quality support in fast-paced environments.

I am adaptable, eager to learn, and committed to delivering excellent customer experience while maintaining professionalism and efficiency. I work well both independently and as part of a team, and I am always willing to improve my skills and take on new challenges.

Currently, I am seeking an opportunity where I can contribute my experience, grow professionally, and become a valuable part of a company’s success.

CSR – E-commerce Logistics Specialist at Edvocomm Call Center Services (2025-08-05 – 2026-03-04)

• Handled inbound customer calls, emails, and chats regarding e-commerce orders and delivery concerns
• Tracked shipments, resolved delays, and coordinated with logistics teams
• Processed refunds, replacements, and escalations efficiently
• Maintained high customer satisfaction through clear and professional communication
• Managed multiple tasks while meeting performance targets

CSR – Healthcare Account at ResultCx (2024-07-28 – 2025-04-23)

• Handled inbound calls for healthcare-related concerns including benefits, claims, and coverage
• Assisted members with plan information while ensuring data privacy and compliance
• Resolved customer issues efficiently with empathy and professionalism
• Provided accurate information and maintained high-quality service standards

Promodiser / Merchandiser at Healthy Pick OPC (2022-12 – 2023-06)

• Promoted products through demonstrations and customer engagement
• Managed product displays and ensured proper stock levels
• Strengthened brand presence through effective marketing support

Cashier at Sanford Marketing Corporation / La Nueva Supermarket Mactan (2014-01 – 2014-06)

• Processed payments and issued receipts accurately
• Provided excellent customer service at checkout
• Handled cash transactions responsibly

Office Staff (Production) at 3DM Manpower and Janitorial Services / Matluster Corporation (2020-12 – 2021-04)

• Processed payments and issued receipts accurately
• Provided excellent customer service at checkout
• Handled cash transactions responsibly

BS in Computer Science – University of Cebu – Lapu-Lapu & Mandaue (2006 – 2009)

BS in Hotel and Restaurant Management – University of Cebu – Lapu-Lapu & Mandaue (2010 – 2011)