Jorelyn Corloncito

Reviewed and moderated digital content for platform-guideline compliance, applying attention to nuanced cultural and linguistic context.

Content Moderator - Staffme Online LLC

(2025-06 - 2026-04)

• Reviewed and moderated digital content for platform-guideline compliance, applying attention to nuanced cultural and linguistic context.

Customer Service Specialist - Uber Freight, Taskus - Tagbilaran City, Bohol

(2021-11 - 2025-01)

• Processed 80–100 load tickets/day: verified GPS status and load trackability, and confirmed ETAs or delays using Uber Freight's tracking system.
• Handled outbound carrier calls via PureCloud and email/escalations via Zendesk, following Knowledge Base workflows.

Customer Service Specialist - Coinbase, Ibex - Tagbilaran City, Bohol

(2021-04 - 2021-08)

• Handled 50–100 non-voice, compliance-focused tickets/day verifying customer account accuracy per Knowledge Base and fraud-prevention procedures.

Office Clerk - City General Services Office - Tagbilaran City, Bohol

(2019-07 - 2021-03)

• Tracked city government properties for regulatory compliance; prepared property/equipment reports and digitized records via Google Docs/Drive.

Customer Service Specialist - eBay North America, ePerformax - Cebu City

(2017-10 - 2019-01)

• Handled inbound calls on order tracking and inquiries per Knowledge Base workflows; maintained a KPI scorecard averaging 95% CSAT.

Customer Service Specialist - Walmart, Convergys - Cebu City

(2016-01 - 2016-07)

• Handled inbound calls on order tracking, account creation, and inquiries per Knowledge Base workflows; maintained a 95% average CSAT.

Data Encoder - Vakrangee e-Solutions Inc. - Pangasinan

(2011-07 - 2013-03)

• Corrected typographical errors on land titles, processing 50–100 titles/day for accuracy and compliance; maintained account/customer records.

Bachelor of Science - Hotel and Restaurant Management - Holy Name University (2006 - 2008)