Joy Cathlyn Roxas

Friendly and Customer Service Professional with experience in customer service, problem-solving and handling administrative tasks. Skilled in communication, problem-solving, and creating a positive guest experience. Able to work in fast-paced environments while maintaining accuracy, professionalism, and company standards.

Results Associate - Resultscx Lipa - Lipa City

(2022-06 - 2025-11)

• Selling offers and products to subscribers.
• Conducted thorough verification of information.
• Discussed payment options and billing reviews, and resolved issues to facilitate payment.
• Documented payment arrangements to ensure accurate records of account status.

Customer Service Representative - Alorica

(2021-05 - 2021-08)

• Responding to customer queries such as products information, status, shipping, returns, and refunds.
• Resolving customer issues such as complaints about late deliveries, damaged items, or incorrect orders and handling escalated issues with patience and empathy.

Service Crew, Crew Trainer - McDonalds

(2018-08 - 2021-04)

• Greets and sits customers in a friendly manner.
• Takes customer's orders and prepares, portions of food.
• Handles cashiering duties efficiently without any sales discrepancies.
• Packing goods, selling items, organizing stock.
• Maintained cleanliness and order to kitchen and dining areas and sanitizing surfaces as per food industry guidelines.

Bachelor of Arts - Communication - Batangas State University (2018-08 - 2022-08)