Junell Saguban

I have a diverse set of skills that I believe would be valuable to your team. I’m confident in communicating with customers, conducting research, solving problems, and handling administrative tasks. I have experience working as a customer service representative and dispatcher for locksmith, plumbing, and electrical service companies, where I developed strong communication, scheduling, coordination, and analytical skills.

I’m also experienced with different CRM and dispatching tools, and I’m always willing to learn new systems and improve my skills. I’m dependable, detail-oriented, and committed to providing excellent customer service while helping daily operations run smoothly.

Service Dispatcher (LOCKSMITH) (2025-01 – 2026-09)

• handling customer calls, coordinating emergency lockouts, scheduling technicians, providing ETAs, following up with customers, and updating job details in the CRM.

Service Dispatcher (Plumbing and Electrical) (2022-02 – 2024-11)

• We are responsible for managing incoming calls from customers who need services.
• I need to gather information about the customer's problem and provide an estimated time of arrival for the technician.
• I must be able to multitask, manage a large volume of calls, and prioritize urgent requests.
• I need to be knowledgeable about the services provided by the company, service areas, and plumbing we work with.

Customer Service Representative at Qualfon Inc. (2012-07 – 2022-01)

• Courteously and professionally interacts with customers
• Troubleshoots basic technical issues reported by customers
• Provides step-by-step instructions or escalates issues to technical support
• Handles escalation and supervisory calls professionally
• Identifies opportunities for upselling and cross-selling
• Offers additional products or services aligned with customer needs
• Delivers excellent customer service
• Maintains accurate and comprehensive customer records
• Documents interactions, inquiries, feedback, and actions in CRM system
• Ensures customer records are up-to-date

Bachelor in Graphic Design – Negros Oriental State University, Dumaguete City (2005 – 2009)