Karen Sadsad

Results driven Virtual Assistant and Registered Pharmacist with experience in CRM management, data administration, lead generation, customer support, and business operations. Skilled in maintaining accurate records, optimizing workflows, and supporting teams in fast paced environments. Proficient in HubSpot, GoHighLevel, Microsoft Office, and Google Workspace.

VA / Lead Generation / Email Marketing - ARCHITECTURAL COMPANY (NORTH AMERICA)

(2021-08 - 2026-04)

• Supported daily business operations by maintaining accurate client records and CRM data.
• Helped the sales team identify new opportunities through lead research and prospecting.
• Coordinated order processing and project related tasks to ensure smooth operations.
• Assisted in email marketing campaigns and workflow automation to improve efficiency.
• Prepared reports and maintained data accuracy across multiple systems.
• Collaborated with internal teams to ensure timely completion of operational and administrative tasks.

HUBSPOT CRM SPECIALIST - ARCHITECTURAL COMPANY (NORTH AMERICA)

(2021-09 - 2023-08)

• Managed and organized CRM records to support lead tracking and client engagement.
• Assisted with outreach campaigns and workflow automation using HubSpot.
• Conducted research and reporting to support business development efforts.
• Helped maintain a structured and accurate customer database.
• Supported data cleanup initiatives to improve reporting accuracy and CRM efficiency.

REGULATORY AFFAIRS ASSOCIATE - JM Tollman Laboratories

(2020-08 - 2021-08)

• Coordinated with the FDA for product registrations, renewals, and regulatory requirements.
• Worked closely with Quality Assurance and Quality Control teams to support compliance efforts.
• Maintained accurate databases and records for licenses and product registrations.
• Assisted in the preparation and processing of regulatory documentation.
• Monitored submission timelines and ensured timely completion of regulatory requirements.

SALES REPRESENTATIVE - VXI Global - AT&T/DIRECTV

(2018-08 - 2020-07)

• Assisted customers with account inquiries, billing concerns, and service requests.
• Guided customers through available products and service options based on their needs.
• Maintained detailed customer records using CRM systems.
• Resolved customer concerns while delivering a positive service experience.
• Consistently met performance and quality standards in a fast paced environment.

MORTGAGE LOAN PROCESSOR - Concentrix - Westpac

(2016-04 - 2018-08)

• Supported the mortgage application process by reviewing documents and tracking loan progress.
• Coordinated with brokers, lawyers, and customers to ensure timely completion of requirements.
• Managed client communications and provided updates throughout the application process.
• Maintained accurate records while following established banking procedures.
• Assisted in ensuring documentation compliance and processing accuracy.

Bachelor of Science - Pharmacy - Manila Central University