Jhayr Mateo

Dedicated and customer-focused professional with experience in healthcare executive roles, Outbound Sales, Restaurant supervision, and Team leadership. Skilled in driving sales, resolving issues, and delivering exceptional service. Proficient in customer service, sales promotion, and recruitment. Also passionate about music and creative writing, with skills in acoustic solo performance and writing short stories.

HEALTHCARE EXECUTIVE - Infinx Healthcare - Manila

(2026-05)

Compassionate and detail-oriented healthcare provider with experience in patient care, billing, and collections.

HEALTHCARE EXECUTIVE - Omega Healthcare Management Services Inc

(2024-10 - 2026-05)

Skilled Outbound Caller with hands-on experience across medical billing, collections, patient care, and insurance claims. Recognized for strong communication skills, empathetic patient support, and effective management of account resolution and claims processes.

Customer Care Representative - Carelon Global Solution - Pasig City

(2024-03 - 2024-09)

Prior authorization in healthcare typically involves getting approval from the insurance company before providing certain services or treatments. The doctor's office submits a pre-authorization request to the insurance company. Insurance reviews the treatment and proceeds with insurance coverage. Gets insurance approval before treatment. Usually handled by the doctor's office, but patients sometimes need to push. Ensures coverage, avoids surprise bills

• Obtained insurance approvals for medical treatments and services
• Coordinated with healthcare providers and insurance companies
• Ensured coverage and minimized surprise bills
• Followed up on pending approvals and resolved issues

Customer Experience Specialist - Intouch CX - Quezon City

(2022-05 - 2023-11)

Customer-focused professional with experience in food retail and account management. Skilled in resolving customer concerns and providing product information.

• Addressed customer inquiries about General Mills products (e.g., Cheerios, Betty Crocker)
• Food Retail Representative
• Assisted customers with product queries and concerns
• Product Knowledge (General Mills brands)
• Food Safety and Quality
• Problem-Solving

Customer Service Advisor - Concentrix - Pasig City

(2022-03 - 2022-05)

Travel Partner - Customer-focused professional with experience in travel and booking services. Skilled in resolving travel-related issues and providing solutions.

• Travel Documentation
• Cancellations, Refunds & Credits
• Flight Schedule Changes & Disruptions
• Problem-Solving

Recruitment Specialist - IGroup nfusion Phone Inc. - Quezon City

(2008-06 - 2009-07)

Results-driven Recruitment Specialist with experience in talent acquisition, candidate screening, interview coordination, and onboarding support. Skilled in identifying qualified candidates, managing recruitment pipelines, and maintaining strong relationships with candidates. Adept at working in fast-paced environments while ensuring efficient hiring processes and meeting staffing requirements.

Possesses excellent communication, organizational, and interpersonal skills developed through recruitment and customer-focused roles.

• Managed end-to-end recruitment processes, including sourcing, screening, interviewing, and endorsing qualified candidates for various positions.
• Posted job advertisements on different recruitment platforms and conducted initial candidate assessments.
• Coordinated interview schedules between applicants and hiring managers.
• Maintained applicant databases and ensured accurate documentation of recruitment activities.
• Conducted reference checks and assisted with job offer preparation and onboarding.
• Built relationships with candidates to provide a positive recruitment experience.
• Supported workforce planning initiatives by ensuring timely hiring to meet organizational needs.

Restaurant Supervisor - Fagokho Corporation (Ramen Nagi PH) - Makati City

(2019-11 - 2020-06)

Detail-oriented Restaurant Supervisor experienced in managing daily food and beverage operations, staff performance, and guest satisfaction. Strong background in shift management, cost control, inventory tracking, and safety compliance in fast-paced dining environments.

• Operations: Floor & Shift Management, POS Systems, Cash Handling, Table Management
• Staff Leadership: Recruitment, Onboarding, Scheduling, Coaching & Performance Evaluation
• Guest Relations: Problem Resolution, Service Recovery, High-Touch Customer Service
• Inventory & Compliance: Stock Audits, Food Safety & Sanitation Standards, Vendor Coordination

Restaurant Supervisor - Valeriano Food Corp. - Manila city

(2019-02 - 2019-10)

Oversee daily restaurant operations, lead a team of servers, hosts, and kitchen staff, and ensure excellent customer service while driving sales growth and maintaining high standards of cleanliness and safety.

• Led daily operations, ensuring excellent customer service and a positive dining experience
• Managed staff scheduling, training, and performance to optimize team productivity
• Handled cash handling, inventory management, and ordering to minimize waste and maximize efficiency
• Maintained cleanliness and safety standards, adhering to health regulations
• Resolved customer complaints and issues promptly, ensuring high retention rates
• Supervised and motivated a team of servers, hosts, and kitchen staff to achieve service goals
• Coordinated with kitchen staff to ensure timely food delivery

RESTAURANT SUPERVISOR - Mesa Modern Filipino Cuisine - Quezon City

(2018-01 - 2018-09)

Dynamic Restaurant Supervisor with extensive experience leading front-of-house operations and high-volume shifts. Proven track record in team management, floor coordination, inventory control, and enforcing food safety standards to deliver exceptional dining experiences.

• Led daily operations, ensuring excellent customer service and a positive dining experience
• Managed staff scheduling, training, and performance to optimize team productivity
• Handled cash handling, inventory management, and ordering to minimize waste and maximize efficiency
• Maintained cleanliness and safety standards, adhering to health regulations
• Upsold and promoted specials to boost sales and enhance customer satisfaction
• Resolved customer complaints and issues promptly, ensuring high retention rates
• Supervised and motivated a team of servers, hosts, and kitchen staff to achieve service goals

TEAM LEADER - Best Ammo Services (Kuromon Inc) - Quezon City

(2015-12 - 2017-12)

Lead a team of servers, hosts, and support staff to deliver exceptional customer service, drive sales, and maintain high operational standards in a fast-paced restaurant environment.

• Led and motivated a team to achieve sales targets and service goals
• Coordinated staff schedules, breaks, and assignments for optimal coverage
• Provided exceptional customer service, resolving issues promptly
• Trained new staff on service standards, menu knowledge, and operations
• Supported servers with order taking, food delivery, and table management
• Monitored service quality, cleanliness, and safety standards
• Conducted performance feedback and coaching sessions with team members

CAPTAIN WAITER - Ibarras Catering Services (PMS) - Makati City

(2014-09 - 2015-09)

Lead the waitstaff team for private events and functions, ensuring exceptional service and guest satisfaction at a catering venue.

• Coordinated waitstaff team for events, managing service flow and timing
• Greeted and served guests, handling special requests and dietary needs
• Oversaw food and beverage service, ensuring quality and presentation
• Managed event setup, breakdown, and logistics with venue teams
• Provide menu items, wine, and specialty services to clients
• Resolved guest issues promptly, ensuring high satisfaction
• Trained and mentored waitstaff on service standards and event specifics
• Assisted with event planning and client communication as needed

BUTLER ( ROOM ATTENDANT) - Active Team Builder Cooperative - Manila City

(2012-09 - 2014-08)

Provide exceptional personal service to guests, ensuring comfort, privacy, and satisfaction in a luxury setting.

• Greeted and welcomed guests, handling check-in and check-out procedures
• Managed room assignments, amenities, and special requests
• Ensured rooms were impeccably clean, stocked, and maintained
• Provided personalized services like luggage handling and tour bookings
• Responded promptly to guest needs, resolving issues discreetly
• Coordinated with other departments to enhance guest experience

FOOD AND BEVERAGE WAITER - Century Park Hotel - ManilaCity

(2009-11 - 2010-04)

Serve food and drinks to guests in restaurants, bars, or event settings, ensuring excellent customer service and satisfaction.

• Took orders and served food and beverages to guests
• Recommended menu items, specials, and wine pairings
• Ensured prompt and attentive service, handling guest requests
• Managed tables, handled payments, and processed transactions
• Maintained the cleanliness and organization of the dining area and food delivery
• Provided exceptional customer service, resolving issues promptly

FOOD HANDLER - Andoks Litson Corporation - Quezon City

(2009-02 - 2009-08)

Prepare, handle, and serve food safely in a food service environment, following health and safety regulations.

• Prepared and handled food according to safety standards
• Maintained cleanliness and sanitation of work areas and equipment
• Stored and rotated food properly to prevent spoilage

MARKETING ADVERTIZER - Homesonic Inc - Makati City

(2007-11 - 2008-07)

Create and implement marketing strategies to promote products, services, or events, driving engagement and sales.

• Collaborated with teams to align marketing with business goals
• Monitored campaign performance and adjusted strategies
• Generated leads, drove traffic, and boosted brand awareness
• Stayed updated on industry trends and best practices

INVENTORY CLERK - Travellers Kids Inc - Malabon City

(2004-01 - 2004-09)

Manage and track inventory levels, ensuring accuracy and efficiency in a department store setting.

• Conducted regular stock counts and reconciled discrepancies
• Monitored inventory levels, ordered stock, and managed deliveries

Dining Crew - Jollibee Food Corporation - Manila City

(2001-01 - 2002-12)

Energetic and customer-focused Dining Crew member with hands-on experience in high-volume food service, order-taking, and table maintenance. Skilled at maintaining a clean dining area, multitasking under pressure, and delivering prompt, friendly service to ensure a positive dining experience.

• Guest Service & Order Management: Welcomed guests, answered menu questions, recorded special dietary requests, and entered orders accurately into the Point of Sale (POS) system.
• Food & Beverage Delivery: Served meals and beverages promptly, ensuring correct table delivery, temperature control, and presentation standards.
• Dining Area Maintenance: Cleaned, sanitized, and reset tables, chairs, and service stations quickly to maximize seating capacity during peak dining hours.
• Prep & Station Setup: Assisted with light kitchen prep work, refilled condiment stations, stocked utensil bins, and prepared beverage displays before shift openings.
• Teamwork & Operations: Communicated effectively with kitchen and bar staff to track order progress, resolve customer inquiries, and ensure seamless front-of-house operations.

BSBA - Human Resource Management - POLYTECHNIC UNIVERSITY OF THE PHILIPPINES (OUS) (2025-07 - 2026-09)

NAVOTAS NATIONAL HIGH SCHOOL (1997 - 2001)