Program Coordinator / Telehealth, Admin & Sales Representative - Emsee Menopause Centre - Australia
(2023-10)
- Managed patient appointments and consultations, ensuring smooth telehealth operations
- Collected and documented medical histories and sensitive patient data while maintaining confidentiality
- Guided patients through treatment programs
- Maintained CRM records, billing data, and patient documentation accuracy
- Conducted telemarketing outreach and consultation bookings to support clinic revenue
- Successfully managed multiple roles simultaneously and provided support across three key departments: Telemarketing, Sales Treatment Programs Coordination, and Patient Care Administration
- Maintained consistent patient engagement and workflow efficiency despite challenges with lead quality, achieving strong follow-up rates and reliable bookings
- Streamlined patient records and CRM processes to improve efficiency
- Recognized for attention to detail and reliability in handling sensitive medical data
Virtual Assistance & Admin Support - Freelancing
(2023-03 - 2023-10)
- Managed bookings, guest communications, and calendars for UK Airbnb properties
- Delivered efficient administrative support such as data entry, email management, and simple research to optimize client operations
- Improved client communication flows and reduced guest complaints
- Adapted quickly to diverse client needs while meeting deadlines in a remote work environment. Built strong skills in remote communication, time management, and delivering results in a fast-paced online environment
Entrepreneur / Business Owner - The Lux Hub
(2020-08 - 2022-11)
Launched and managed an online shop selling pre-loved designer bags and accessories.
- Handled sourcing, inventory listing, and customer inquiries
- Managed social media promotions and daily operations to drive sales
- Built a loyal repeat-customer base through reliable service
Real Estate Agent / Realtor - Green Circle Realty and Residencia Oro Realty
(2011-03 - 2020-05)
Assisted clients in buying residential properties from initial inquiry to closing the sale.
- Guided clients through property transactions, viewings, and negotiation processes
- Conducted market research and created property marketing materials
- Maintained strong, long-term client relationships
- Recognized as Top Sales Associate at Green Circle Realty (May 2012)
Assistant Product Manager - 888 Creative Studios
(2007-06 - 2011-01)
Supported management of subscription-based mobile content services for major telecom providers (Smart, Globe, and Sun Cellular)
- Coordinated with international partners such as Disney, 20th Century Fox, DreamWorks, Warner Bros., Mattel, Universal Pictures, Paramount, Sony Pictures, Fremantle Media, etc.
- Assisted in managing non-music mobile content distribution across telecom platforms
- Helped expand content offerings and improve subscriber engagement
- Supported launching new content line-ups, optimized content for engagement, and prepared reports for senior management
Graphic Designer - Information Gateway Inc.
(2005-06 - 2007-05)
- Designed mobile contents, billboards, character art, and marketing materials
- Collaborated with marketing teams to maintain visual consistency across campaigns
- Produce creative assets supporting multiple mobile subscription services
- Promoted to Asst. Product Manager within the Content Team at 888 Creative Studios
