Kcire Echiverri

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Invest Servicing Senior Specialist III at JPMorgan Wealth Management (2024-05 – 2024-09)

• Acted as the primary point of contact for clients via phone, handling transactions, addressing inquiries, and resolving issues with professionalism and confidentiality.
• Proactively managed and investigated client issues, multitasking across various requests (including account maintenance, wire transfers, and money movement) and partnering with operations and product teams to ensure efficient resolution.

Collection Specialist at JPMorgan Chase and Co. (2021-04 – 2024-05)

• Notified customers of delinquent accounts with attempt to collect outstanding amounts.
• Communicated with clients regarding overdue accounts and payment arrangements.
• Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.

Customer Service Representative at TDCX Singapore (Singapore Airlines) (2007-03 – 2020-06)

• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Processed airline reservations, cancellations, and changes for international flights.

Customer Service Associate at Advance Contact Solutions, INC. (US Airways) (2005-08 – 2007-01)

• Assisted customers with booking and modifying airline reservations.
• Provided detailed information on flight schedules and fare options.
• Handled customer inquiries and resolved issues efficiently.

Bachelor of Science in Hotel And Restaurant Management – ABE International College, Las Piñas City (2001-05 – 2005-05)