S. Ocean

Technical Support Specialist

Talent

Quezon City, National Capital RegionMember since July 11, 2026

Goal OrientedCalm And Professional Under PressureProblem ResolutionPhone EtiquetteClear CommunicationSelf-Management

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Goal OrientedCalm And Professional Under PressureProblem ResolutionPhone EtiquetteClear Communication

About

I'm a dependable, people-first technical support specialist with 2 years' experience helping users resolve software and hardware issues from a remote workspace. I turn frustrated callers into satisfied customers by listening carefully, guiding clear step-by-step fixes, and documenting solutions; I consistently meet SLAs and train new hires on support best practices. Comfortable working independently and collaborating with engineering teams when issues need escalation.

Experience

Technical Support - Sapient Global Services - Quezon City

(2023-01 - 2025-12)

I supported customers by phone and email, listening patiently and guiding them through simple, step-by-step fixes for software and hardware issues while logging clear notes in the CRM. When a problem needed extra help I coordinated with engineering and followed up personally until it was resolved. I consistently met SLAs, received positive customer feedback, and trained new hires with hands-on coaching and practical tips.