Larra Aguirre

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service

Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Customer Service Representatives at ADP Philippines (2020-12 – 2022-11)

Handled customer inquiries and suggestions courteously and professionally.

• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Maintained up-to-date knowledge of product and service changes.

Customer Service Representatives at Concentrix (2020-12 – 2021-11)

Provided customer support with focus on customer needs and satisfaction.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information

Customer Service Representatives at Afni Philippines (2022-11 – 2023-12)

Handled customer inquiries and provided technical support for devices and internet services.

• Handled customer inquiries about their devices and internet connections
• Do sales for the latest products/devices
• Do troubleshooting and assist customer in online access

Bachelor in Secondary Education in Biological Science – Central Philippines State University-Ilog Campus (2016-05 – 2019-02)