Jacob Romanillos

Detail-oriented and adaptable professional with several years of combined experience in the BPO industry, providing customer service, administrative support, data management, and client assistance across multiple accounts. Skilled in handling high-volume workloads, maintaining accurate records, communicating professionally, resolving concerns, and working effectively in fast-paced environments. Seeking an office-based position where strong communication, organizational, customer service, and computer skills can contribute to efficient daily operations and excellent client support.

Data Technician / Administrative Support - SPI GLOBAL / STRAIVE - Dumaguete City, Negros Oriental, Philippines

(2016-10 - 2024-03)

• Performed accurate data entry, updating, organizing, and maintaining digital records, spreadsheets, reports, and documents.
• Conducted data validation, quality checks, online research, and verification to ensure accurate and complete information.
• Assisted with file management, email, scheduling, reporting, and general administrative tasks while maintaining confidentiality and meeting deadlines.

Customer Service Representative / Technical Support Representative - SPI CRM / INFOCOM - Dumaguete City, Negros Oriental, Philippines

(2017-02 - 2025-10)

• Handled customer inquiries and technical issues, troubleshooting concerns and providing solutions using established procedures.
• Maintained customer records and documentation while using multiple systems to manage requests.
• Communicated clearly and worked toward quality, attendance, productivity, and customer satisfaction goals.

Data Technician / Data Research Analyst - SOURCESCRUB PHILIPPINES - Philippines

(2018-03 - 2019-09)

• Conducted online research, collected information, and verified data across multiple sources.
• Maintained databases and spreadsheets; cleaned records and flagged errors, duplicates, and inconsistencies.
• Processed high-volume datasets and documented findings in line with project guidelines, privacy rules, and deadlines.

AI Data Trainer & Annotator - SMART ECOSYSTEM, INC. / SCALE AI, INC. - Dumaguete City, Philippines

(2020-01 - 2026-08)

• Annotated, labeled, and classified datasets to support AI model training.
• Evaluated AI-generated responses for accuracy, relevance, quality, and instruction-following.
• Reviewed and corrected data, identified inconsistencies, and applied project quality guidelines.
• Completed quality checks and revisions based on QA feedback while meeting productivity targets.

College Graduate / Information Technology (Associate) / K–12 Program - Information Technology - STI College Dumaguete (2014 - 2016)